Table 5 Issues (frequency) mentioned by staff about how fee removal has changed their personal and patients’ situations
From: Health worker perspectives on user fee removal in Zambia
Changed personal situation | Changed situation for patients |
|---|---|
Higher workload (23) | Poorest patients can now access care (32) |
Fewer resources for essentials in facility (11) | Patients come with minor complaints (14) |
More drug shortages (6) | Worse for patients as drug shortages (2) |
Higher job satisfaction (6) | Longer waiting time (1) |
No more top-ups/bonus (3) | Â |