"Activity"/Process-related | Beds |
---|---|
 | Occupied beds |
 | Outpatient visits |
 | Client contacts |
Staffing-related | Job satisfaction (measured by attitudinal survey instrument) |
 | Accidents/injuries |
 | Absence |
 | Assaults on staff |
 | Vacancy rates |
 | Overtime |
 | Turnover/stability/retention |
 | Use of temporary staff |
Care-related (Output/Outcome) | Patient length of stay |
 | Readmission rates |
 | Live births |
 | Mortality rates |
 | Urinary tract infections |
 | Pneumonia |
 | Shock |
 | Upper gastrointestinal bleeding |
 | Deep vein thrombosis |
 | Pressure sores/ulcers |
 | Cross-infections |
 | Patient satisfaction survey |