Spearman’srho rank order non-parametric correlations |  | Responsiveness | Availability | Productivity | Competence |
---|---|---|---|---|---|
Individual proficiency behaviours | Correlation | 0.856** | 0.724** | 0.235** | 0.562** |
 | Sig (2-tailed) | 0.000 | 0.000 | 0.000 | 0.000 |
 | N | 276 | 276 | 276 | 276 |
Individual adaptive behaviours | Correlation | 0.623** | 0.659** | 0.343** | 0.643** |
 | Sig (2-tailed) | 0.000 | 0.000 | 0.000 | 0.000 |
 | N | 276 | 276 | 276 | 276 |
Individual proactive behaviours | Correlation | 0.598** | 0.759** | 0.262** | 0.359** |
 | Sig (2-tailed) | 0.000 | 0.000 | 0.000 | 0.000 |
 | N | 276 | 276 | 276 | 276 |
Individual client-oriented behaviours | Correlation | 0.669** | 0.537** | 0.396** | 0.449** |
 | Sig (2-tailed) | 0.000 | 0.000 | 0.000 | 0.000 |
 | N | 276 | 276 | 276 | 276 |