Table 2 Items concerning the responsiveness of health workers (n = 276)
Item description | Disagree | Undecided | Agree | Total | ||||
|---|---|---|---|---|---|---|---|---|
| Â | n | % | n | % | n | % | n | % |
Clients are always satisfied with the friendly services offered by health workers | 28 | 10.1 | 0 | 0.0 | 248 | 89.9 | 276 | 100.0 |
Clients are satisfied with the quality of services we provide | 112 | 40.6 | 0 | 0.0 | 164 | 59.4 | 276 | 100.0 |
Clients are satisfied with the timeliness of the services | 166 | 60.1 | 28 | 10.1 | 82 | 29.7 | 276 | 99.9 |
Complaints from stakeholders towards individual health workers are rare | 55 | 19.9 | 83 | 30.1 | 138 | 50.0 | 276 | 100.0 |
Stakeholders are satisfied with the health workers’ cooperation | 84 | 30.4 | 28 | 10.1 | 164 | 59.4 | 276 | 99.9 |
Health workers clearly know who they serve | 82 | 29.7 | 0 | 0.0 | 194 | 70.3 | 276 | 100.0 |
Health workers are always willing to address the clinical and emotional demands of the patients | 55 | 19.9 | 28 | 10.1 | 193 | 69.9 | 276 | 99.9 |
Health workers get professional support to improve their performance | 56 | 20.3 | 0 | 0.0 | 220 | 79.7 | 276 | 100.0 |
When at work I know what is expected of me | 0 | 0.0 | 0 | 0.0 | 276 | 100.0 | 276 | 100.0 |