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Table 1 Service standards for nurses in health centers and clinics, Namibia 2012

From: Applying the workload indicators of staffing need (WISN) method in Namibia: challenges and implications for human resources for health policy

Activities

Service standards for health centers

Service standards for clinics

Workload data for the most recent fiscal year

Admit a patient

20 minutes/admission

n/a

Total admissions

Discharge a patient

5 minutes/discharge

n/a

Total discharges

Death: last office

60 minutes/death

n/a

Total deaths

Conduct a daily ward round

10 minutes/inpatient

n/a

Total admissionsa

Routine nursing care

30 minutes/inpatient

n/a

Total admissions

Give injections

10 minutes/injection

10 minutes/injection

Total injections, other than immunizations and family planning (FP)

Take lab specimens, including for antiretroviral therapy (ART)

10 minutes/lab specimen

10 minutes/lab specimen

Total lab specimens taken, including ART

Perform a dried blood spot (DBS) test

10 minutes/DBS test

10 minutes/DBS test

Total DBS tests done

Monitor and manage normal delivery

240 minutes/normal delivery

n/a

Total normal deliveriesb

Monitor and manage emergency delivery

180 minutes/emergency delivery

180 minutes/emergency delivery

Total emergency deliveries

Immediate post-natal care of mother and baby

60 minutes/delivery

60 minutes/delivery

Normal + forceps + vacuum + emergency deliveries + born before arrival

Screen and treat outpatients

25 minutes/outpatient

25 minutes/outpatient

Total outpatients (OPD first visits and revisits)

Outpatient department (OPD) procedure

25 minutes/procedure

25 minutes/procedure

Total OPD procedures

Take a pap smear

20 minutes/pap smear

20 minutes/pap smear

Total pap smears

Antenatal care (ANC) first visit

30 minutes/ANC first visit

30 minutes/ANC first visit

Total ANC first visits

ANC revisit

20 minutes/ANC revisit

20 minutes/ANC revisit

Total ANC revisits

Post-natal visits

30 minutes/post-natal visit

30 minutes/post-natal visit

Total post-natal visits

Growth monitoring of children

10 minutes/child

10 minutes/child

Total children growth monitored

Immunization of women of reproductive age

10 minutes/immunization

10 minutes/i006Dmunization

Total tetanus toxoid immunizations for women aged 15 to 49 years - all doses

Immunization of children under one year old

10 minutes/immunization

10 minutes/immunization

Total immunizations of under-one year-olds - all vaccines, all doses

Family planning first visit

15 minutes/FP first visit

15 minutes/FP first visit

Total FP first visits

Family planning revisit

10 minutes/FP revisit

10 minutes/FP revisit

Total FP revisits

Integrated management of adult illness (IMAI)

30 minutes/HIV/AIDS revisit

30 minutes/HIV/AIDS revisit

80% of the total HIV/AIDS revisits plus 80% of enrolled in HIV/AIDS care and treatmentc

Pre-test counseling of voluntary counseling and testing (VCT) clients

15 minutes/VCT client

15 minutes/VCT client

10% of the total VCT clients pre-test counseled

Post-test counselling of VCT clients

30 minutes/VCT client

30 minutes/VCT client

10% of the total VCT clients post-test counseled

Provide prevention of mother-to-child transmission (PMTCT) counseling and testing

10 minutes/client

10 minutes/client

Total clients who received PMTCT

Provide TB DOTS

10 minutes/DOTS visit

10 minutes/DOTS visit

40% of the total DOTS visits

Provide ART care and treatment

15 minutes/ART revisit

15 minutes/ART revisit

20% of total ART revisits plus 20% of enrolled in care and treatment

Dressing wounds

10 minutes/dressing

10 minutes/dressing

Total dressings

  1. aHealth centers do not keep data on patient days since a client stay cannot exceed 48 hours. Therefore using the number of admissions as the data source gives an estimate for daily ward rounds and routine nursing care at a health center.
  2. bClinics only provide emergency deliveries; normal deliveries should occur at hospitals and certain health centers.
  3. cSeveral activities are done by more than one cadre; the percent represents the proportion of time the specific cadre conducts that activity.
  4. ANC: antenatal care; ART: antiretroviral therapy; DBS: dried blood spot; DOTS: directly observed treatment, short-course; FP: family planning; IMAI: integrated management of adult illness; OPD: outpatient department; PMTCT: prevention of mother-to-child transmission; VCT: voluntary counseling and testing.