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Table 2 Barriers for using electronic forms and smartphones by health extension workers and midwives (N = 23)

From: Health workers’ experiences, barriers, preferences and motivating factors in using mHealth forms in Ethiopia

Reasons related Reasons Frequency number (%)
Electronic forms, application and smartphone Electronic forms were vast and take a long time to complete 11 (47.8%)
Problem with user name and password setting 5 (21.7%)
Electronic forms had required questions which cannot be skipped; for example, LMP 4 (17.4%)
  Smartphone froze or locked up 9 (39.1%)
Smartphone’s battery ran out of charge 5 (21.7%)
Smartphone had insensitive screen or keys 3 (13.0%)
Health workers’ behaviour Ran out of mobile top-up balance 10 (43.5%)
Health worker changed smartphone’s date and time setting (Julian and Gregorian calendar confusion) 9 (39.1%)
Accidentally deleted installed electronic forms and/or ODK application from smartphone 7 (30.4%)
Health workers’ reluctance or negligence to use electronic forms 5 (21.7%)
Accidentally inactivated smartphone’s GPRS network 4 (17.4%)
Lost the smartphone 1 (4.3%)
Health system Health workers were not at their working place for attending training somewhere out of their working place 19 (82.6%)
Health workers had to enter the data of a woman in two or more forms (electronic, paper and other), which was time consuming 18 (78.3%)
Workload and high number of patient flow 15 (65.2%)
Health workers were not at their health facility for social reasons such as wedding, mourning or funeral 9 (39.1%)
Heath workers had annual leave 7 (30.4%)
Priority was for filling out paper forms over electronic forms 7 (30.4%)
Main focus was for recording ANC and negligence on keeping delivery and PNC records 2 (8.7%)