The impact of professional and organizational identification on the relationship between hospital–physician exchange and customer-oriented behaviour of physicians

Table 1 Descriptive statistics, correlations, and Cronbach’s alphas (italics)

Variable	Mean	SD	1	2	3	4	5	6	7	8	9
1. Gender	—	—	—
2. Tenure	—	—	−0.187*	—
3. Distributive justice	3.602	0.851	0.114	0.079	—	0.929
4. Perceived organizational support	3.010	0.883	0.073	−0.029	0.486**	—	0.938
5. Internal influence	3.709	0.931	−0.124	0.045	0.192**	0.189*	—	0.936
6. External representation	3.941	0.872	0.046	0.160	0.393**	0.458**	0.181**	—	0.831
7. Service delivery	4.079	0.719	−0.135	0.024	0.040	−0.060	0.372	0.036	—	0.797
8. Organizational identification	3.559	0.752	−0.058	0.033	0.314	0.424	0.372	0.595	0.191	—	0.801
9. Professional identification	3.288	0.785	−0.097	−0.072	0.138	0.308	0.351	0.406	0.269	0.754	—	0.827

*Correlation is significant at the 0.05 level (two-tailed); **correlation is significant at the 0.001 level (two-tailed).

ISSN: 1478-4491