Table 6 Questions showing better, worse and the same responses
Problem level reduced (i.e. improvement) | Problem level increased (i.e. worse) | Problem level stayed same |
|---|---|---|
Not shown where to wash, cook, toilet | Not given enough info about cause of illness | Ward and toilets not cleaned by staff |
Staff gave conflicting information | Nurses sometimes talked as if I wasn't there | Mothers expected to clean the ward and toilets themselves |
Nurse didn't discuss anxieties or fears | Nursing staff unhelpful when asked for medical assistance on the ward | Nurses' answers to questions not clear |
Not easy to find someone to talk to about concerns | Not told about medication side effects | Not sufficiently involved in decisions about treatment and care |
Not clear who to ask for medical assistance on the ward | Â | Not always treated with respect and dignity |
Nurses performed medical tasks poorly | Â | Nursing staff unavailable when needed on the ward |
Child not told what was happening when undergoing procedures | Â | Test results not clearly explained |
| Â | Â | Staff did not do enough to control pain |
| Â | Â | Purpose of medicines not explained |