Level 1: facility-based service providers | Level 2: facility-based supervisors | Level 3: provincial-/district-level managers | Level 4: national strategic decision-makers |
---|---|---|---|
Data management (including use of administrative processes and systems), oversight, and coordination | |||
• Uses administrative processes for longitudinal patient monitoring and practice management (e.g. searches for patient records, retrieves demographics) | • Uses administrative processes for maintaining employee records | • Manages projects and provincial-/district-level administration | • Plans and coordinates the national-level surveillance and response activities across all levels of the health system during public health emergencies |
 | • Uses administrative processes for budgeting | • Develops HIS capacity-building activities across the health system | • Develops up-to-date legislation and health information policies and procedures that provide the framework for implementing the national HIS standards |
 | • Uses administrative processes for staff scheduling | • Understands provincial/district minimum core health indicators that have been identified for the country (health status and determinants; inputs, outputs, and outcomes of the health system) | • Oversees and monitors the operations/functions of the HIS at the Ministry of Health |
 | • Uses administrative processes for forecasting facility-level resource allocation | • Establishes coordination mechanisms for the provincial/district statistics office | • Develops up-to-date legislation and health information policies and procedures that provide the framework for implementing the national HIS standards |
 | • Organises staff workshops and training sessions related to HIS strengthening |  | • Oversees and monitors the operations/functions of the HIS at the Ministry of Health |
 | • Uses a systematic approach to evaluating the quality of services provided by health facilities according to national HIS standards |  |  |
Data generation (collection, analysis, management, and dissemination) | |||
• Documents patient care using appropriate forms (in accordance with national and/or facility standards) | • Reports regularly on facility supplies, infrastructure, human resources, commodities, budget, and equipment | • Reports regularly on a minimum set of core indicators | • Disseminates health reports and national HIS standards to lower level health facilities and offices |
• Enters patient data and facility-level health indicators using appropriate forms (in accordance with the national HIS standards) | • Uses facility and national HIS standards for proper filing and storage of confidential data | • Develops reports for the provincial/district Health Account |  |
• Accesses and retrieves data at facility level for patient care and health service administration (e.g. filing system) | • Compiles and manages aggregate data | • Follows national HIS standards for data management, analysis, and use at provincial/district level |  |
• Completes and submits all forms (i.e. weekly/monthly summary and surveillance reports) to the district level health office in a timely manner using the correct practice for paper-based documentation (according to national and/or facility standards) | • Accesses shared data sets | • Ensures accuracy of data collection at health facility |  |
• Undertakes proper coding/classification, filing, and storage of confidential data as per national HIS data entry and facility standards and as appropriate at the facility level (e.g. diagnosis) | • Uses and understands diagnostic coding | • Publishes most recent summary reports for local authorities |  |
• Performs transcription, analysis, and compilation of data as required by district and/or national health office |  | • Disseminates health information used by provincial/district and facility-level management teams to set resource allocation in the annual budget |  |
• Maintains privacy and security of confidential data |  | • Provides information and analysis to health facilities and other administrative units as per national HIS standards |  |
• Creates documentation that is thorough and legible |  | • Develops integrated HIS summary reports including minimum set of core indicators as per national HIS standards |  |
 |  | • Accesses, processes, and analyses facility level data as per national HIS standards |  |
 |  | • Extracts data from clinical and public health data sets |  |
Data use | |||
• Uses or provides surveillance data to respond to outbreaks according to national standards | • Uses patient records and/or facility health reports to monitor health outcomes | • Uses health information in developing the annual budget plan | • Uses health information in national strategic planning and budget development |
• Uses or provides information on forms (national and/or facility standards) to plan patient care (e.g. discharge planning) | • Uses facility-level reports for decision-making on facility-level resource allocation (e.g. supplies, human resources, finances) | • Uses health information at all levels for managing delivery of the local health service and for continuous monitoring and periodic surveillance and response | • Uses integrated HIS summary reports including a minimum set of core indicators to set up strategic management agendas |
• Uses or provides facility-retained patient medical records to support quality and continuity of care | • Uses data to evaluate service delivery and health outcomes and to improve quality of care at the facility level |  | • Uses lower level reports and national HIS reports for future HIS directional planning |
• Uses or provides data relating to practice and care as per national HIS standards |  |  | • Uses health information in annual national planning and budget development |
Use of ICT infrastructure (subject to availability and applicability at each level) | |||
• Uses available communication infrastructure (e.g. fax, telephone, computer, copier, internet, email) | • Routinely saves and backs up files | ||
• Demonstrates basic technology skills (e.g. able to operate computer, print documents, load paper, change toner) | • Operates virus-scanning processes | ||
• Demonstrates keyboard skills (i.e. typing) | • Uses presentation graphics (e.g. Excel graphs/PowerPoint) | ||
• Uses operating system applicable to role (e.g. copy, paste, delete, manage files, change directories, adjust monitor and settings) | • Uses applications for structured data entry (e.g. patient data, service data) | ||
• Uses computer technology safely and securely | • Uses administrative applications to collate data and develop reports at facility level for decision-making (e.g. customised databases or HIS software applications) | ||
• Operates peripheral devices (e.g. handheld, scanner, portable storage devices) | • Uses networks to navigate systems (e.g. local area networks, world wide web) | ||
• Uses surge protection if provided | • Undertakes simple preventive maintenance of computer (e.g. operating system and software updates) | ||
• Uses word processing (e.g. Microsoft Word) | • Uses aids for clinical decision-making or service decision-support systems | ||
• Uses spreadsheets (e.g. Microsoft Excel) |  |