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Table 7 Supervisors (a + b and a + b + c) “When dealing with performance problems…”

From: The impact of a human resource management intervention on the capacity of supervisors to support and supervise their staff at health facility level

Item Baseline (N = 68) End-line (N = 81)
never/rarely some-times usually/always never/rarely some-times usually/always
I look for possible causes and describe the problem objectively 5 (7.4%) 9 (13.2%) 54 (79.4%) 3 (3.7%) 5 (6.2%) 73 (90.1%)
I don’t assign blame for the problem without having a full understanding of the problem 6 (8.8%) 2 (2.9%) 60 (88.2%) 1 (1.2%) 2 (2.5%) 78 (96.3%)
I assess whether additional training may be needed for skill deficiency 2 (2.9%) 11 (16.2%) 55 (80.9%) 3 (3.7%) 2 (2.5%) 76 (93.8%)
I establish a joint action plan with the employee(s) to solve the problem 7 (10.3%) 7 (10.3%) 54 (79.4%) 2 (2.5%) 7 (8.6%) 72 (88.9%)