Table 7 Supervisors (a + b and a + b + c) “When dealing with performance problems…”
Item | Baseline (N = 68) | End-line (N = 81) | ||||
|---|---|---|---|---|---|---|
never/rarely | some-times | usually/always | never/rarely | some-times | usually/always | |
I look for possible causes and describe the problem objectively | 5 (7.4%) | 9 (13.2%) | 54 (79.4%) | 3 (3.7%) | 5 (6.2%) | 73 (90.1%) |
I don’t assign blame for the problem without having a full understanding of the problem | 6 (8.8%) | 2 (2.9%) | 60 (88.2%) | 1 (1.2%) | 2 (2.5%) | 78 (96.3%) |
I assess whether additional training may be needed for skill deficiency | 2 (2.9%) | 11 (16.2%) | 55 (80.9%) | 3 (3.7%) | 2 (2.5%) | 76 (93.8%) |
I establish a joint action plan with the employee(s) to solve the problem | 7 (10.3%) | 7 (10.3%) | 54 (79.4%) | 2 (2.5%) | 7 (8.6%) | 72 (88.9%) |