Table 9 Supervisors (a + b and a + b + c) “When counselling a troubled employee …”
Item | Baseline (N = 68) | End-line (N = 81) | ||||
|---|---|---|---|---|---|---|
never/rarely | some-times | usually/always | never/rarely | some-times | usually/always | |
I offer assistance when known problems or difficulties interfere with staff job performance | 2 (2.9%) | 4 (5.9%) | 62 (91.2%) | 0 (0%) | 1 (1.2%) | 80 (98.8%) |
I listen, guide and encourage the employee to solve his/her own problems | 7 (10.3%) | 8 (11.8%) | 53 (77.9%) | 1 (1.2%) | 4 (4.9%) | 76 (93.8%) |
I refer them to an appropriate support service if necessary | 4 (5.9%) | 5 (7.4%) | 59 (86.8%) | 1 (1.2%) | 3 (3.7%) | 77 (95.1%) |