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Table 9 Supervisors (a + b and a + b + c) “When counselling a troubled employee …”

From: The impact of a human resource management intervention on the capacity of supervisors to support and supervise their staff at health facility level

Item Baseline (N = 68) End-line (N = 81)
never/rarely some-times usually/always never/rarely some-times usually/always
I offer assistance when known problems or difficulties interfere with staff job performance 2 (2.9%) 4 (5.9%) 62 (91.2%) 0 (0%) 1 (1.2%) 80 (98.8%)
I listen, guide and encourage the employee to solve his/her own problems 7 (10.3%) 8 (11.8%) 53 (77.9%) 1 (1.2%) 4 (4.9%) 76 (93.8%)
I refer them to an appropriate support service if necessary 4 (5.9%) 5 (7.4%) 59 (86.8%) 1 (1.2%) 3 (3.7%) 77 (95.1%)