Skip to main content


Table 10 Andersen et al.’s framework of Lean facilitators identified in literature reviews from 2000 to 2012 [51]

From: Critical success factors for the successful initiation of Lean in public hospitals in KwaZulu-Natal: a factor analysis and structural equation modelling study

Dimensions of capability Domain of the intervention
Context Content Application Outcomes
Situation and organisation Characteristics of the intervention Local delivery process Results and maintenance
Underlying beliefs, values, norms, and behaviour
Experience Adaptation Teamwork Supportive culture
Belief Customer focus   
Training and info support systems
IT systems Training Administrative support Communication
Strategic importance and opportunity to change
Alignment Resources Physicians Holistic approach
Vision   Management Continuous improvement
Mechanisms to facilitate learning and disseminate best practices
External support Accurate data Staff involvement Measurement
    System-wide scope