Skip to main content

Table 1 Key elements for the evaluation of family physician service competence under the background of Internet Plus

From: Development of competency model for family physicians against the background of ‘internet plus healthcare’ in China: a mixed methods study

Dimensions

Elements

Definition

1. Service skills

1a. General medical service

Basic general clinical medical expertise and skills in diagnosis and treatment

1b. Health management service for special population

Healthcare knowledge and skills in health management and holistic health services for children, women, the elderly, and patients with chronic diseases in the community

1c. Health education service

Education skills with knowledge of disease prevention and health promotion

1d. Management of infectious patients

Skills in managing people with infectious diseases such as tuberculosis and AIDS in the community

1e. Rehabilitation service

Skills in developing the rehabilitation medical plan and providing rehabilitation knowledge for patients with physical impairments in the community

1f. Disease surveillance

Ability to continuously monitor the high-risk population for specific diseases (e.g. hypertension/diabetes/asthma/influenza) in the community

1g. Referral coordination

Coordinated ability to make accurate referrals to level 2 and 3 hospitals based on the patient’s condition and the expertise of the superior hospital specialist

1h. Using telemedicine system

Skills in handling equipment such as telemedicine

1i. Using two-way referral information system

Proficiency in the use of a two-way referral information system

1j. Online health education

Skills in educating patients and their families through information technology tools such as apps

1k. Online health promotion

Skills in helping patients manage their own health using information technology tools such as apps

1l. Online health guide

Skills in providing health guidance for patients and their caregivers using the Internet

1m. Online information exchange

Ability to use the Internet to exchange information

1n. Understanding and implementation of primary healthcare regulations

Achieve in their efforts to ensure that they are aware of and take steps to comply with relevant laws, policies, and regulations

2. Professionalism

2a. Frontier understanding of industry dynamic

Accurate and timely understanding of the latest developments of and concepts related to Internet Plus family doctor

2b. Professional interest and recognition

Have a strong interest and enthusiasm in the work of family physicians and be proud of this work

2c. Industry self-discipline

Standardize and regulate your own behaviour and do not violate industry or work rules and regulations

2d. Pursuit of progress and development

Work hard, do not be satisfied with the status quo, and actively learn new knowledge and skills to help yourself improve and develop

2e. Spirit of service

Have the will and determination to serve patients in the community and protect the health of residents

2f. Respect the patient’s right to know and privacy

Protect patient privacy and respects the right of patients and their families to know about their conditions

2g. Collect and process nformation

Have the ability to collect work-related information (the health problems of the local community and other community-based resources and services) promptly and to accurately analyse and process the information

2h. Work under stress

Effectively relieve stress and handle work when facing external pressures and setbacks

2i. Time management

Have the ability to rationally allocate and utilize your time to effectively achieve the goals

3.Interpersonal communication and teamwork skills

3a. Communicate with patients

Fully communicate with patients to understand their personal, family, community, and social background

 

3b. Doctor-patient decision-making

Promote and encourage patients’ motivation and initiative and empower patients and their families to participate in and develop treatment plans for self-health needs

3c. Meet the needs of patients

Have the ability to discover the psychological state and needs of patients and residents

3d. Team communication and collaboration

Communicate with, understand, and support team members to serve the team’s goals together

3e. Actively seek help

Seek help and promptly solve problems that cannot be solved independently at work

3f. Organizational and coordination capabilities

Have the ability to allocate resources according to work tasks, and control and coordinate normal operation of activities

4. Personal traits

4a. Patience

Patiently respond to the questions and requirements from patients and residents, and resolve them actively

4b. Empathy

Understand the feelings of others, think and deal with the problems from the perspective of patients and residents, and be willing to take the time to care for and understand the patients

4c. Grittiness

The family physician has perseverance and passion for long-term goals

4d. Influence

Have the ability to use professional knowledge and facts to persuade others and influence their views or decisions

4e. Responsibility

Have a sense of responsibility

4f. Decisiveness

Quickly make judgments and make correct decisions about what happens at work