Table 5 Factor loading estimates for CFA model and weights

Factor 1. Health service skills

1a. General medical service

0.913

0.034

0.85

1b. Health management service for special population

0.981

0.027

0.82

1c. Health education service

0.82

0.023

0.77

1d. Management of infectious patients

0.852

0.02

0.79

1e. Rehabilitation service

0.876

0.017

0.82

1f. Disease surveillance

0.891

0.015

0.83

1n. Understanding and implementation of regulations

0.815

0.024

0.76

Factor 2. Online healthcare services

1g. Referral coordination

0.862

0.018

0.8

1h. Using telemedicine system

0.85

0.02

0.79

1i. Using two-way referral information system

0.866

0.018

0.81

1j. Online health education

0.827

0.022

0.77

1k. Online health promotion

0.814

0.024

0.76

1l. Online health guide

0.836

0.021

0.78

1m. Online information exchange

0.819

0.023

0.76

Factor 3. Professionalism

2a. Frontier understanding of industry dynamic

0.837

0.021

0.78

2b. Professional interest and recognition

0.828

0.022

0.77

2c. Industry self-discipline

0.84

0.02

0.78

2d. Pursuit of progress and development

0.85

0.019

0.79

2e. Spirit of service

0.91

0.012

0.85

2f. Respect the patient’s right to know and privacy

0.898

0.014

0.84

2g. Collect and process information

0.874

0.017

0.81

2i. Time management

0.912

0.012

0.85

Factor 4. Interpersonal communication and teamwork skills

3a. Communicate with patients

0.909

0.012

0.85

3b. Doctor-patient decision-making

0.924

0.011

0.72

3c. Meet the needs of patients

0.895

0.014

0.69

3d. Team communication and collaboration

0.921

0.011

0.71

3f. Organizational and coordination capabilities

0.943

0.008

0.73

Factor 5. Personal traits

4a. Patience

0.928

0.01

0.72

4b. Empathy

0.86

0.018

0.67

4c. Grittiness

0.926

0.01

0.72

4d. Influence

0.86

0.018

0.67

4e. Responsibility

0.88

0.016

0.68