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Table 2 Summary multilevel regression coefficients (with 95% C.I.) of aspects of workload and job satisfaction of GPs and patient experiences (for complete models, see Additional file 1: Appendix Tables 2–5)

From: The association between the workload of general practitioners and patient experiences with care: results of a cross-sectional study in 33 countries

 

Communication

Continuity

Accessibility

Comprehensiveness

Model 3: Workload variables (main effects)

 Work hours per week (average)

0.01 (0.00–0.02)*

0.05 (0.03–0.08)**

0.02 (− 0.00 to 0.04)

0.04 (0.01–0.07)**

 Consultation time (minutes)

− 0.002 (− 0.02 to 0.01)

0.02 (− 0.03 to 0.06)

− 0.01 (− 0.04 to 0.03)

0.11 (0.06–0.16)**

 Job satisfaction (scales 1–4)

0.55 (0.27–0.82)**

1.44 (0.63–2.26)**

1.19 (0.58–1.80)**

1.76 (0.81–2.72)**

Model 4: Interaction between job satisfaction and work hours

 Work hours × job satisfaction

− 0.02 (− 0.04 to 0.01)

0.04 (− 0.03 to 0.10)

− 0.02 (− 0.07 to 0.03)

0.01 (− 0.06 to 0.09)

Model 5: Deviation from national averages

 Deviation national average work hours

0.01 (− 0.00 to 0.02)

0.05 (0.03–0.08)**

0.02 (− 0.00 to 0.03)

0.04 (0.01–0.07)**

 Deviation national average cons. time

− 0.002 (− 0.02 to 0.01)

0.02 (− 0.03 to 0.06)

− 0.01 (− 0.04 to 0.03)

0.11 (0.06–0.16)**

 Deviation national average job satisfaction

0.55 (0.27–0.82)**

1.45 (0.64–2.27)**

1.17 (0.56–1.78)**

1.76 (0.80–2.71)**

Models 6–8: Interactions between patient values and workload

 Values × work hours

0.04 (− 0.03 to 0.11)

− 0.06 (− 0.21 to 0.10)

0.06 (− 0.13 to 0.25)

− 0.06 (− 0.17 to 0.05)

 Values × consultation time

0.12 (− 0.00 to 0.24)

0.19 (− 0.07 to 0.45)

0.07 (− 0.04 to 0.17)

0.09 (− 0.13 to 0.31)

 Values × job satisfaction

0.12 (− 2.15 to 2.39)

− 0.45 (− 5.41 to 4.51)

2.67 (− 0.73 to 6.07)

− 2.22 (− 6.21 to 1.77)

Models 9–11: Interactions between patient list system and workload

 Patient list system × work hours

− 0.002 (− 0.02 to 0.02)

− 0.01(− 0.06 to 0.05)

0.004 (− 0.04 to 0.04)

0.01 (− 0.05 to 0.07)

 Patient list system × consultation time

− 0.01 (− 0.04 to 0.03)

− 0.09 (− 0.19 to 0.01)

− 0.01 (− 0.08 to 0.06)

− 0.10 (− 0.21 to 0.01)

 Patient list system × job satisfaction

0.16 (− 0.50 to 0.82)

− 1.93 (− 3.86 to 0.001)

0.51 (− 0.92 to 0.95)

− 1.46 (− 3.70 to 0.78)

  1. *p < 0.05
  2. **p < 0.01