Table 3 Differences in attitudes and beliefs between survey respondent groups
Matched pre/post sample (N = 76) | Follow-up (post) sample comparing dental care advocates to managers (N = 182) | |||||
|---|---|---|---|---|---|---|
Baseline (pre) mean (SD) | Follow-up (post) mean (SD) | Mean difference | Managers (n = 65), mean (SD) | Dental care advocates (n = 117), mean (SD) | ||
Attitudes and beliefs about the new care advocate role | ||||||
You understand the role of the care advocate | 4.20 (0.80) | 4.79 (0.41) | + 0.59*** | 4.85 (0.36) | 4.21 (0.77)*** | |
The investment in care coordination is worthwhile | 4.54 (0.74) | 4.70 (0.57) | + 0.16* | 4.74 (0.54) | 4.03 (0.92)*** | |
You believe implementing the care advocate role is important | 4.62 (0.68) | 4.76 (0.49) | + 0.14 | 4.86 (0.35) | 3.96 (1.04)*** | |
Implementing care coordination positions WDG to adapt to a changing health care environment | 4.41 (0.89) | 4.62 (0.57) | + 0.22* | 4.63 (0.57) | 4.02 (0.88)*** | |
Implementing care coordination provides WDG a competitive edge in the dental marketplace | 4.36 (0.92) | 4.57 (0.67) | + 0.21 | 4.57 (0.69) | 3.99 (0.89)*** | |
You are excited about the care advocate role | 4.54 (0.74) | 4.66 (0.67) | + 0.12 | 4.75 (0.59) | 3.76 (1.23)*** | |
There is sufficient scientific evidence to support implementing care coordination in dentistry | 3.92 (0.99) | 4.38 (0.73) | + 0.46** | 4.41 (0.74) | 3.73 (0.90)*** | |
The goals of the care advocate role were clearly communicateda | 4.32 (0.83) | 3.72 (1.09)*** | ||||
The care advocate role will be/was able to be adapted to your specific clinical environment | 4.26 (0.60) | 4.13 (0.79) | − 0.14 | 4.20 (0.86) | 3.64 (0.96)** | |
The care advocate role has been working well in the practice where I worka | 4.20 (0.96) | 3.62 (0.99)** | ||||
Training and/or preparation for the care advocate position was sufficienta | 4.22 (0.84) | 3.57 (1.19)*** | ||||
I was given an opportunity to provide feedback on the care advocate rolea | 4.09 (1.08) | 3.53 (1.25)* | ||||
Integrating the care advocate role into your practice was difficultb | 3.71 (0.91) | 3.54 (1.15) | − 0.17 | 3.61 (1.12) | 3.42 (1.10) | |
Beliefs about the new role’s impact | ||||||
Improve communication with patients | 4.67 (0.58) | 4.69 (0.57) | + 0.03 | 4.77 (0.52) | 4.23 (0.71)*** | |
Help patients feel more supported | 4.65 (0.56) | 4.64 (0.61) | − 0.01 | 4.71 (0.58) | 4.18 (0.72)*** | |
Improve team communication about patient care | 4.45 (0.62) | 4.51 (0.71) | + 0.07 | 4.57 (0.71) | 3.94 (0.88)*** | |
Enhance the effectiveness of clinical care | 4.39 (0.82) | 4.44 (0.68) | + 0.05 | 4.52 (0.66) | 3.95 (0.87)*** | |
Improve the quality of dental care | 4.38 (0.91) | 4.44 (0.75) | + 0.07 | 4.49 (0.69) | 3.97 (0.91)*** | |
Improve patients' oral health | 4.30 (0.77) | 4.49 (0.76) | + 0.19* | 4.52 (0.74) | 3.93 (0.93)*** | |
Improve patient compliance with provider recommendations | 4.30 (0.79) | 4.48 (0.78) | + 0.18* | 4.53 (0.78) | 3.89 (1.01)*** | |
Improve practices' productivity and efficiency | 4.17 (0.90) | 4.25 (0.80) | + 0.08 | 4.35 (0.74) | 3.58 (1.06)*** | |
Improve workflow in my practice | 4.00 (0.97) | 4.16 (0.96) | + 0.16 | 4.37 (0.80) | 3.41 (1.15)*** | |
Efficacy and general work satisfaction | ||||||
Please rate your confidence level in your personal ability to adapt to change | 4.64 (0.56) | 4.59 (0.59) | − 0.05 | 4.72 (0.48) | 4.32 (0.74)*** | |
Please rate how well you feel your personal values are aligned with the values of the organization | 4.59 (0.59) | 4.62 (0.59) | + 0.03 | 4.69 (0.56) | 4.21 (0.80)*** | |
All in all, how satisfied would you say you are with your job? | 4.43 (0.70) | 4.63 (0.67) | + 0.20* | 4.72 (0.65) | 4.01 (0.91)*** | |
Please rate how well you feel integrated in the oral health care team | 4.23 (0.75) | 4.35 (0.71) | + 0.12 | 4.45 (0.66) | 3.89 (0.79)*** | |
Please rate the extent to which you feel you have adequate resources and support to get your work done | 3.91 (0.79) | 4.12 (0.77) | + 0.21* | 4.20 (0.73) | 3.87 (0.80)* | |
Please rate your confidence level in your team's ability to adapt to change | 4.00 (0.77) | 4.05 (0.76) | + 0.05 | 4.25 (0.64) | 3.84 (0.80)*** | |
Please rate how well you feel your current skills are being utilized within the organization | 4.01 (0.86) | 4.24 (0.83) | + 0.22* | 4.38 (0.72) | 3.71 (1.03)*** | |
Please rate the current effectiveness of communication within your practice/team | 4.13 (0.66) | 4.09 (0.77) | − 0.04 | 4.14 (0.73) | 3.76 (0.96)* | |
Please rate the extent to which you feel you have influence over work and work-related factors | 4.00 (0.90) | 4.27 (0.81) | + 0.27* | 4.42 (0.75) | 3.45 (1.05)*** | |