Variable | Any type of WPV* n (%) | Physical violence n (%) | Non-physical violence n (%) |
---|---|---|---|
Total | 624 (100.00) | 236 (100.00) | 614 (100.00) |
Perpetrators | |||
Patients | 316 (50.64) | 102 (43.22) | 313 (50.98) |
Patients’ families | 252 (40.38) | 111(47.03) | 245 (39.90) |
Colleagues | 8 (1.28) | 5 (2.12) | 8 (1.30) |
Managers/Supervisors | 3 (0.48) | 0 (0.00) | 3 (0.49) |
External colleagues | 1 (0.16) | 0 (0.00) | 1 (0.16) |
General public | 20 (3.21) | 9 (3.81) | 20 (3.26) |
Visitors | 11 (1.76) | 6 (2.54) | 11 (1.79) |
Others | 13 (2.08) | 3 (1.27) | 13 (2.12) |
Sex of perpetrators | |||
Male | 496 (79.49) | 187 (79.24) | 487 (79.32) |
Female | 128 (20.51) | 49 (20.76) | 127 (20.68) |
Age of perpetrators (years) | |||
< 30 | 26 (4.17) | 13 (5.51) | 24 (3.91) |
30– | 86 (13.78) | 42 (17.80) | 84 (13.68) |
40– | 127 (20.35) | 55 (23.31) | 125 (20.36) |
50– | 185 (29.65) | 68 (28.81) | 183 (29.80) |
≥ 60 | 198 (31.73) | 57 (24.15) | 196 (31.92) |
Time of violence | |||
Morning shifts | 331 (53.04) | 103 (43.64) | 326 (53.09) |
Afternoon shifts | 158 (25.32) | 56 (23.73) | 156 (25.41) |
Night shifts | 101 (16.19) | 60 (25.42) | 100 (16.29) |
After hours | 34 (5.45) | 17 (7.20) | 32 (5.21) |
Settings of violence | |||
Wards | 31 (4.97) | 18 (7.63) | 29 (4.72) |
GPs’ office | 468 (75.00) | 181 (76.69) | 464 (75.57) |
Nurse station | 25 (4.01) | 9 (3.81) | 24 (3.91) |
On the road off work | 5 (0.80) | 2 (0.85) | 5 (0.81) |
Others | 95 (15.22) | 26 (11.02) | 92 (14.98) |
Reasons for violence | |||
Long waiting times | 208 (33.33) | 75 (31.78) | 206 (33.55) |
Dissatisfied with GPs’ service | 175 (28.04) | 67 (28.39) | 171 (27.85) |
Unmet patient needs | 447 (71.63) | 167 (70.76) | 444 (72.31) |
Patients’ death | 22 (3.53) | 10 (4.24) | 21 (3.42) |
Perpetrators’ mental disorder | 56 (8.97) | 26 (11.02) | 54 (8.79) |
Thinking medical costs high | 136 (21.79) | 55 (23.31) | 134 (21.82) |
Requiring financial compensation | 49 (7.85) | 24 (10.17) | 48 (7.82) |
After taking drugs/drinking | 86 (13.78) | 44 (18.64) | 84 (13.68) |
Dissatisfied with treatment effect | 117 (18.75) | 46 (19.49) | 117 (19.06) |
Others | 99 (15.87) | 39 (16.53) | 98 (15.96) |
Reactions to violence | |||
Took no action | 197 (31.57) | 67 (28.39) | 196 (31.92) |
Tried to pretend it never happened | 91 (14.58) | 40 (16.95) | 91 (14.82) |
Stopped the perpetrators | 187 (29.97) | 67 (28.39) | 183 (29.80) |
Told friends/families | 59 (9.46) | 22 (9.32) | 57 (9.28) |
Told colleagues | 153 (24.52) | 61 (25.85) | 153 (24.92) |
Sought help from managers | 206 (33.01) | 80 (33.90) | 206 (33.55) |
Sought help from union | 35 (5.61) | 20 (8.47) | 34 (5.54) |
Called the police | 111 (17.79) | 69 (29.24) | 105 (17.10) |
Transferred to another position | 5 (0.80) | 3 (1.27) | 5 (0.81) |
Completed a WPV report | 71 (11.38) | 29 (12.29) | 71 (11.56) |
Prosecuted | 4 (0.64) | 3 (1.27) | 4 (0.65) |
Others | 64 (10.26) | 22 (9.32) | 64 (10.42) |