Table 2 Perpetrators, causes, and reactions to exposure to WPV
Variables | Any type of WPV∗ n (%) | Physical violence n (%) | Nonphysical violence n (%) |
|---|---|---|---|
Total | 13 423 (100.00) | 7639 (100.00) | 13 363 (100.00) |
Perpetrators | |||
Patients | 1676 (12.49) | 1054 (13.80) | 1666 (12.47) |
Patients' families | 9345 (69.62) | 5749 (75.26) | 9320 (69.74) |
Colleagues | 60 (0.45) | 40 (0.52) | 60 (0.45) |
Managers/Supervisors | 33 (0.25) | 19 (0.25) | 33 (0.25) |
External colleagues | 22 (0.16) | 13 (0.17) | 22 (0.16) |
General public | 70 (0.52) | 48 (0.63) | 69 (0.52) |
Visitors | 151 (1.12) | 93 (1.22) | 149 (1.12) |
Others | 2066 (15.39) | 623 (8.16) | 2044 (15.30) |
Reasons for violence | |||
Long waiting times | 5098 (37.98) | 3185 (41.69) | 5086 (38.06) |
Dissatisfied with GPs' service | 4231 (31.52) | 2655 (34.76) | 4219 (31.57) |
Unmet patient needs | 7915 (58.97) | 4929 (64.52) | 7902 (59.13) |
Perpetrators’ death | 2128 (15.85) | 1476 (19.32) | 2120 (15.86) |
Perpetrators’ mental disorder | 1519 (11.32) | 1024 (13.40) | 1514 (11.33) |
Thinking medical costs high | 4776 (35.58) | 3085 (40.38) | 4770 (35.70) |
Requiring financial compensation | 2260 (16.84) | 1541 (20.17) | 2255 (16.87) |
After taking drugs or drinking | 5852 (43.60) | 3992 (52.26) | 5831 (43.64) |
Dissatisfied with treatment effect | 4339 (32.33) | 2774 (36.31) | 4335 (32.44) |
Others | 759 (5.65) | 472 (6.18) | 756 (5.66) |
Reactions to violence | |||
Took no action | 3068 (22.86) | 1762 (23.07) | 3062 (22.91) |
Tried to pretend it never happened | 1713 (12.76) | 1134 (14.84) | 1708 (12.78) |
Stopped the perpetrators | 1921 (14.31) | 535 (7.00) | 1901 (14.23) |
Told friends or families | 1213 (9.04) | 730 (9.56) | 1211 (9.06) |
Told colleagues | 2991 (22.28) | 1825 (23.89) | 2989 (22.37) |
Sought help from managers | 3745 (27.90) | 2443 (31.98) | 3732 (27.93) |
Sought help from union | 649 (4.83) | 461 (6.03) | 644 (4.82) |
Called the police | 4634 (34.52) | 3459 (45.28) | 4614 (34.53) |
Transferred to another position | 192 (1.43) | 164 (2.15) | 192 (1.44) |
Completed a WPV report | 3710 (27.64) | 2405 (31.48) | 3696 (27.66) |
Pursued prosecution | 145 (1.08) | 119 (1.56) | 145 (1.09) |
Others | 783 (5.83) | 418 (5.47) | 780 (5.84) |