Table 3 Descriptive analysis of direct care functions by domain

1

Access

321

3,495

10.9

(8.2)

9.0%

2

Assessment

303

7,505

24.8

(23.8)

19.4%

3

Providing consultation

130

2,380

18.3

(18.7)

6.2%

4

Arranging care

619

7,790

12.6

(13.4)

20.1%

5

Contracting

257

2,055

8.0

(10.4)

5.3%

6

Treatment

265

4,140

15.6

(24.9)

10.7%

7

Preparation/administration

666

10,375

15.6

(14.7)

26.8%

8

Other

76

955

12.6

(17.9)

2.5%

Total

2,637

38,695

14.6

(17.0)

100.0%

Direct care domain

Function and number

1. Access

Active case finding

1.1

Accepting/discussing referral

1.2

Prioritising patients

1.3

2. Assessment

Risk screening

2.1

Assessment

2.2

Assessment – other specialised

2.3

3. Providing consultation

Community

3.1

Medical staff

3.2

Nursing staff

3.3

Other (comment)

3.4

4. Arranging care

Liaison – Medical/nursing staff

4.1

Liaison – Psychiatry

4.2

Liaison – Community agencies

4.3

Liaison – General Practitioner

4.4

Liaison – Other

4.5

Meeting (e.g., ward, unit)

4.6

Handover

4.7

Negotiating/advocacy

4.8

Patient monitoring

4.9

Referral – internal

4.10

Referral – external

4.11

5. Contracting

Contracting/liaising with provider – internal

5.1

Contracting/liaising with provider – external

5.2

6. Treatment

Education

6.1

Diversion from admission

6.2

Counselling/health coaching

6.3

Equipment – prescription/provision

6.4

Follow-up call after discharge

6.5

Carer support

6.6

Patient complaints

6.7

Technical-clinical care

6.8

7. Preparation/administration

Working with interpreters

7.1

Reading medical history/report

7.2

Background research

7.3

Documentation

7.4

Set up/clean up

7.5

Travel time (including walking)

7.6

8. Other

Other (comment)

8.1