Table 1 Problems identified by the questionnaire

1.

Not shown where to wash, cook and use the toilet

2.

Ward and toilets not cleaned often enough by staff

3.

Mothers expected to clean the ward and toilets themselves

4.

Not given enough information about cause of illness

5.

Nurses' answers to questions not clear*

6.

Staff gave conflicting information*

7.

Nurse didn't discuss anxieties or fears*

8.

Nurses sometimes talked as if I wasn't there*

9.

Not sufficiently involved in decisions about treatment and care*

10.

Not always treated with respect and dignity*

11.

Not easy to find someone to talk to about concerns*

12.

Not clear whom to ask for medical assistance on the ward

13.

Nursing staff unavailable when needed on the ward

14.

Nursing staff rude/unhelpful when asked for medical assistance on the ward

15.

Test results not clearly explained

16.

Nurses performed medical tasks poorly

17.

Child not told about what was happening when undergoing procedures

18.

Staff did not do enough to control pain*

19.

Purpose of medicines not explained*

20.

Not told about medication side effects*