Table 4 Assessment levels of healthcare worker satisfaction
| Â | All | Medical staff | Non-medical |
|---|---|---|---|
Satisfaction assessment measures | N = 87 | N = 47 | N = 40 |
n (%) | n (%) | n (%) | |
Financial incentives | |||
(Top-up allowances, transport and housing allowance, loans) | |||
 Strongly satisfied | 3 (3.45) | 3 (6.4) | 0 |
 Somewhat satisfied | 20 (23.0) | 13 (27.7) | 7 (17.5) |
 Satisfied | 26 (29.9) | 11 (23.40 | 15 (37.5) |
 Somewhat dissatisfied | 17 (19.5) | 11(23.4) | 6 (15.0) |
 Totally dissatisfied | 21 (24.1) | 9 (19.2) | 12 (30.0) |
Non-financial retention incentives | |||
(Residential stands, free accommodation and transport, airtime, lunch and tea) | |||
 Strongly satisfied | 1 (12) | 1 (2.1) | 0 |
 Somewhat satisfied | 4 (4.6) | 3 (6.4) | 1 (2.5) |
 Satisfied | 23 (26.4) | 13 (27.7) | 10 (25.0) |
 Somewhat dissatisfied | 28 (32.2) | 16 (34.0) | 12 (30.0) |
 Totally dissatisfied | 31 (35.6) | 14 (29.8) | 17 (42.5) |
Support for post-basic and post-graduate training | |||
(Support for post-basic and post-graduate training) | |||
 Strongly satisfied | 1 (12) | 1 (2.1) | 0 |
 Somewhat satisfied | 6 (6.9) | 5 (10.6) | 1 (2.5) |
 Satisfied | 17 (19.5) | 11(23.4) | 6 (15.0) |
 Somewhat dissatisfied | 27 (31.0) | 12 (25.5) | 15 (37.5) |
 Totally dissatisfied | 36 (41.4) | 18 (38.3) | 18 (45.0) |
On the job training and development | |||
(On-job training and development) | |||
 Strongly satisfied | 15 (17.2) | 14 (29.8) | 1 (2.5) |
 Somewhat satisfied | 13 (14.9) | 9 (19.2) | 4 (10.0) |
 Satisfied | 17 (19.50 | 13 (27.7) | 4 (10.0) |
 Somewhat dissatisfied | 24 (27.6) | 7 (14.9) | 17 (42.5) |
 Totally dissatisfied | 18 (20.7) | 4 (8.5) | 14 (35.0) |
Health welfare | |||
(Medical aid) | |||
 Strongly satisfied | 4 (4.6) | 2 (4.3) | 0 |
 Somewhat satisfied | 24 (27.6) | 12 (25.5) | 2 (5.0) |
 Satisfied | 34 (39.10 | 17 (36.2) | 12 (30.0) |
 Somewhat dissatisfied | 21 (24.1) | 12 (25.5) | 17 (42.5) |
 Totally dissatisfied | 4 (4.6) | 4 (8.5) | 9 (22.5) |
Safety welfare | |||
(Protective clothing and Protocols) | |||
 Strongly satisfied | 5 (5.8) | 3 (6.4) | 2 (5.0) |
 Somewhat satisfied | 29 (33.3) | 15 (31.9) | 14 (35.0) |
 Satisfied | 33 (37.9) | 20 (42.6) | 13 (32.5) |
 Somewhat dissatisfied | 17 (19.5) | 7 (14.9) | 10 (25.0) |
 Totally dissatisfied | 3 (3.5) | 2 (4.3) | 1 (2.5) |
Deployment of adequate staff and workload | |||
 Strongly satisfied | 11 (12.60 | 5 (10.6) | 6 (15.0) |
 Somewhat satisfied | 20 (23.0) | 10 (21.3) | 10 (25.0) |
 Satisfied | 31 (35.6) | 17 (36.2) | 14 (35.0) |
 Somewhat dissatisfied | 20 (23.0) | 13 (27.7) | 7 (17.5) |
 Totally dissatisfied | 5 (5.8) | 2 (4.3) | 3 (7.5) |
Equipment and tool of trade | |||
(Medical equipment and sundries) | |||
 Strongly satisfied | 6 (6.90 | 1 (2.1) | 0 |
 Somewhat satisfied | 21 (24.1) | 12 (25.5) | 5 (12.5) |
 Satisfied | 43 (49.4) | 26 (55.3) | 9 (22.5) |
 Somewhat dissatisfied | 16 (18.4) | 7 (14.9) | 17 (42.5) |
 Totally dissatisfied | 1 (1.2) | 9 (22.5) | 9 (22.5) |
Salaries | |||
 Strongly satisfied | 2 (2.3) | 0 | 0 |
 Somewhat satisfied | 1 (1.2) | 2 (4.3) | 1 (2.5) |
 Satisfied | 22 (25.3) | 13 (27.7) | 9 (22.5) |
 Somewhat dissatisfied | 28 (32.2) | 12 (25.5) | 16 (40.0) |
 Totally dissatisfied | 34 (39.1) | 20 (42.6) | 14 (35.0) |