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Table 4 Assessment levels of healthcare worker satisfaction

From: Human resource for health reform in peri-urban areas: a cross-sectional study of the impact of policy interventions on healthcare workers in Epworth, Zimbabwe

  All Medical staff Non-medical
Satisfaction assessment measures N = 87 N = 47 N = 40
n (%) n (%) n (%)
Financial incentives
(Top-up allowances, transport and housing allowance, loans)
 Strongly satisfied 3 (3.45) 3 (6.4) 0
 Somewhat satisfied 20 (23.0) 13 (27.7) 7 (17.5)
 Satisfied 26 (29.9) 11 (23.40 15 (37.5)
 Somewhat dissatisfied 17 (19.5) 11(23.4) 6 (15.0)
 Totally dissatisfied 21 (24.1) 9 (19.2) 12 (30.0)
Non-financial retention incentives
(Residential stands, free accommodation and transport, airtime, lunch and tea)
 Strongly satisfied 1 (12) 1 (2.1) 0
 Somewhat satisfied 4 (4.6) 3 (6.4) 1 (2.5)
 Satisfied 23 (26.4) 13 (27.7) 10 (25.0)
 Somewhat dissatisfied 28 (32.2) 16 (34.0) 12 (30.0)
 Totally dissatisfied 31 (35.6) 14 (29.8) 17 (42.5)
Support for post-basic and post-graduate training
(Support for post-basic and post-graduate training)
 Strongly satisfied 1 (12) 1 (2.1) 0
 Somewhat satisfied 6 (6.9) 5 (10.6) 1 (2.5)
 Satisfied 17 (19.5) 11(23.4) 6 (15.0)
 Somewhat dissatisfied 27 (31.0) 12 (25.5) 15 (37.5)
 Totally dissatisfied 36 (41.4) 18 (38.3) 18 (45.0)
On the job training and development
(On-job training and development)
 Strongly satisfied 15 (17.2) 14 (29.8) 1 (2.5)
 Somewhat satisfied 13 (14.9) 9 (19.2) 4 (10.0)
 Satisfied 17 (19.50 13 (27.7) 4 (10.0)
 Somewhat dissatisfied 24 (27.6) 7 (14.9) 17 (42.5)
 Totally dissatisfied 18 (20.7) 4 (8.5) 14 (35.0)
Health welfare
(Medical aid)
 Strongly satisfied 4 (4.6) 2 (4.3) 0
 Somewhat satisfied 24 (27.6) 12 (25.5) 2 (5.0)
 Satisfied 34 (39.10 17 (36.2) 12 (30.0)
 Somewhat dissatisfied 21 (24.1) 12 (25.5) 17 (42.5)
 Totally dissatisfied 4 (4.6) 4 (8.5) 9 (22.5)
Safety welfare
(Protective clothing and Protocols)
 Strongly satisfied 5 (5.8) 3 (6.4) 2 (5.0)
 Somewhat satisfied 29 (33.3) 15 (31.9) 14 (35.0)
 Satisfied 33 (37.9) 20 (42.6) 13 (32.5)
 Somewhat dissatisfied 17 (19.5) 7 (14.9) 10 (25.0)
 Totally dissatisfied 3 (3.5) 2 (4.3) 1 (2.5)
Deployment of adequate staff and workload
 Strongly satisfied 11 (12.60 5 (10.6) 6 (15.0)
 Somewhat satisfied 20 (23.0) 10 (21.3) 10 (25.0)
 Satisfied 31 (35.6) 17 (36.2) 14 (35.0)
 Somewhat dissatisfied 20 (23.0) 13 (27.7) 7 (17.5)
 Totally dissatisfied 5 (5.8) 2 (4.3) 3 (7.5)
Equipment and tool of trade
(Medical equipment and sundries)
 Strongly satisfied 6 (6.90 1 (2.1) 0
 Somewhat satisfied 21 (24.1) 12 (25.5) 5 (12.5)
 Satisfied 43 (49.4) 26 (55.3) 9 (22.5)
 Somewhat dissatisfied 16 (18.4) 7 (14.9) 17 (42.5)
 Totally dissatisfied 1 (1.2) 9 (22.5) 9 (22.5)
Salaries
 Strongly satisfied 2 (2.3) 0 0
 Somewhat satisfied 1 (1.2) 2 (4.3) 1 (2.5)
 Satisfied 22 (25.3) 13 (27.7) 9 (22.5)
 Somewhat dissatisfied 28 (32.2) 12 (25.5) 16 (40.0)
 Totally dissatisfied 34 (39.1) 20 (42.6) 14 (35.0)