Table 1 eHealth cadre roles needed for leadership, management, support, or operations of eHealth systems that have been deployed in healthcare facilities based on definitions, roles, and requisite competencies from recommendations by [18,19,20, 22,23,24,25]
From: Assessing Ghana’s eHealth workforce: implications for planning and training
Macro-roles | Micro-roles | Functions |
|---|---|---|
Leadership/management | Chief information officer | Providing high-level leadership to determine the needs of the organization based on both the current situation and the organizational strategic plan |
Director | Managing the day-to-day tactical, logistics, and functional aspects of the eHealth system | |
Project manager | Directing the implementation and operation of information systems, including supervision of other involved personnel | |
Project coordinator | Moderating and ensuring an effective synergy between the implementation team and end-users | |
Administrator | Managing the business of healthcare including logistics, human resources, planning and finance | |
Technical/software support | Programmer | Creating effective data communications interfaces between systems, including (as necessary) connecting hardware and installing, modifying, and developing software |
Database administrator | Designing, maintaining, and protecting database systems | |
Network administrator | Designing, maintaining, and supporting local-area and wide-area computer telecommunication networks | |
Help desk specialist | Working with end-users to troubleshoot problems and questions that arise during routine use of their information system | |
Health information management | Health information clerk | Capturing, recording, storing, and retrieving information about a consumer and their interactions with the healthcare system |
Health information officer | Setting up, maintaining and managing systems for collection, collation, analysis, interpretation, and dissemination of health information for research, planning, and management of health services in the facility | |
Analyst | Retrieving, analyzing and reporting information for direct patient care or population health | |
Training/quality development | Trainer | Working with end-users to educate them about the features and proper operation of their information system |
Quality assurance and improvement specialist | Working with end-users to test each component of the information system and assure that the components work effectively with each other as they are integrated. Analyzes and improve processes at every level; from care of the individual consumer through to public health and health policy |