Treatment phase | Reported reason | Proportion of incidents, n (%) |
---|---|---|
Before treatment | Long waiting time | 20 (5.24) |
Rejection of request | 12 (3.14) | |
During treatment | Dissatisfaction with the treatment process | 47 (12.30) |
Dissatisfaction with staff attitude | 39 (10.21) | |
After treatment | Death-related issues | 85 (22.25) |
Dissatisfaction with the treatment outcome | 50 (13.09) | |
Other reasons | 89 (23.30) | |
No reason | 40 (10.47) | |
Total | 382 (100) |