Implementing care coordination in a large dental care organization in the United States by upskilling front office personnel

Table 1 Response rates by job type among each survey sample

Survey respondents	Managing dentists (n)	Practice managers (n)	Dental care advocates (n)	Overall response rate (%)
Baseline (pre)	30	43	32^a	69.0%
Follow-up (post)	25	40	117	61.3%
Matched (pre/post)	18	36	22	63.3%

^aOnly lead front office staff at each office were invited to the company-wide training and surveyed at baseline; all front-office-staff-turned-DCAs were surveyed at follow-up

ISSN: 1478-4491