Skip to main content

Workplace violence toward resident doctors in public hospitals of Syria: prevalence, psychological impact, and prevention strategies: a cross-sectional study

Abstract

Introduction

Workplace violence (WPV) against healthcare workers is a common and daily problem in hospitals worldwide. Studies in different countries indicated that exposure to WPV potentially impacts the psychological status of healthcare workers. However, there is a paucity of studies approaching this issue in the Syrian healthcare system.

Objectives

This study had three objectives: (1) to estimate the prevalence of violence against resident doctors in Syria, (2) to examine the association between WPV and resident doctors’ psychological stress, sleep quality, depression, and general health and (3) to suggest approaches to tackle this problem from the resident doctors' perspectives.

Methods

A cross-sectional study was conducted in 8 out of 14 provinces, and covered 17 out of 56 accessible functioning hospitals in Syria. Data were collected using anonymous, self-administered questionnaires during February 2020. A total of 1226 resident doctors volunteered to participate in the study. Finally, 1127 valid questionnaires were used in the final data analysis. The overall response rate was 91.92%.

Results

A total of 955 participants (84.74%) reported exposure to WPV in the 12 months prior to the study. In specific, 84.74% exposed to verbal violence and 19.08% to physical violence. Patients’ associates were the predominant aggressors in both verbal and physical violence (n = 856; 89.63%, n = 178; 82.79%, respectively). Most resident doctors (87.31%) suggested enacting more legislation to protect doctors as the best solution to reduce WPV. Verbal and physical violence showed a significant positive correlation with each item of depression and stress, and a significant negative correlation with both subjective sleep quality and subjective health.

Conclusion

Workplace violence against resident doctors in Syria is highly common. Therefore, policymakers, hospital managers, and supervisors should work collaboratively in order to minimize WPV and ensure resident doctors’ safety and psychophysical stability.

Peer Review reports

Introduction

Workplace violence (WPV) describes deliberate physical, psychological, sexual, and other acts against someone at work that may risk his/her health or even cause death [1]. Regarding this definition, almost all workers are susceptible to experiencing WPV as part of their job. However, WPV in health settings has reached an epidemic proportion [2], and healthcare workers face a far higher risk of being injured during their job than workers in other occupational groups [2,3,4].

The prevalence rate of WPV differs considerably between countries and environments of practice [5]. One survey, for instance, by the U.S. Bureau of Labor Statistics reported that healthcare workers experienced 73% of violence-related injuries and illnesses in 2018 [6]. A research in China estimated WPV prevalence towards healthcare workers at 56.4% [7]. Other studies in the Arabic region can be found too. Namely, a study in Iraq revealed a high prevalence (more than 85%) of violence toward healthcare workers [8].

In the contexts of wars and crises, violence toward healthcare workers is expected to escalate due to extreme tension and hostile conditions. This has been seen in the literature as healthcare workers were subjected to overt attacks and threats in times of war [8,9,10]. Furthermore, the indirect effects of war represented by the lack of supplies and human resources could contribute to violence accidents [8].

The Syrian crisis started in 2011 and has affected Syrians' life in every aspect [11]. Destruction had entailed a high proportion of health facilities, and many healthcare workers had left the country, had been injured, or even lost their lives [12]. Unfortunately, the shortage of medical professionals and the increased weight of war placed a tremendous burden on the remaining doctors, requiring them to deal with an increased number of patients and worsening the quality of care provided, thereby, doctors are becoming more prone to WPV and its consequences. Also, the lack of medical utilities and medications due to sanctions imposed on Syria and the indirect effect of war has led to deterioration of the quality of healthcare, which could lead to patients' dissatisfaction with health services [13].

The effects of WPV have been seen to contribute to declined job performance [14], higher stress levels [15], depression [16], and impaired sleep quality [17]. Studies to understand this issue are important in order to provide a safer work environment, enhance the quality of healthcare services, and for patients satisfaction.

Most of the resources about WPV against healthcare workers in Syria were news, editorials or correspondence articles with no major research studies. Therefore, this study aims to estimate the prevalence of violence against resident doctors in Syria, investigate the association between exposure to WPV and health-related outcomes in terms of psychological stress, sleep quality, depression, and the overall subjective health of Syrian resident doctors, and suggest approaches to tackle this problem from the resident doctors' perspectives.

Methods

Sample and procedure

A cross-sectional study was conducted within one month duration in February 2020 upon public Syrian hospitals that offer one of the training residency programs approved by the Syrian Commission of the Medical Specialties: Ministry of Higher Education (MoHE), Ministry of Health (MoH), and Ministry of Defense (MoD).

The selection was designed to represent all of the country's geographical regions (north, west, middle, east, and south). Each region was represented by two provinces with the exception of the north and east, which were represented by one province owing to war conditions. Hospital selection was mainly based on accessibility and full functionality. We selected the main MoH hospital in each province, which is characterized by the highest number of medical specialties available relative to other hospitals, except for Damascus, where we selected two hospitals since it is the capital city and has more hospitals than other cities. MoHE hospitals are only situated in four provinces (Lattakia, Aleppo, Damascus, and Rural Damascus). Lattakia contained one MoHE hospital. Two main MoHE hospitals were selected from each of Damascus and Aleppo. Accessible functioning MoD hospitals are located in three provinces (Homs, Lattakia, and Damascus); the main hospital was chosen from each province. Ultimately, the resident doctors were recruited from 17 out of 56 accessible functioning hospitals (MoH: 9/35, MoHE: 5/12, and MoD: 3/9) located in 8 provinces (Damascus: 5, Lattakia: 3, Tartous: 1, Hama: 1, Homs: 2, Aleppo: 3, Al-Hasakah: 1, and Al-Sweda: 1). Hence, each residency program was represented by approximately a third of the overall number of hospitals.

Anonymous and self-administered questionnaires were distributed and collected by researchers and contributors (resident doctors and senior medical students) who were trained to understand the study objectives and answer participants’ questions. The sampling criteria of resident doctors were as follows:

  • The resident doctor did not help in the questionnaire distribution.

  • The resident doctor is in his second year of residency training or more.

  • The doctor has not yet finished his residency training.

The resident doctors were approached in the hospital cafeteria, following work shifts, and on an individual basis.

The contributors informed the participants that filling out the questionnaire could take up to 5–10 min, reminded them to pay attention to answer all the questions, and were available to explain any unclear questions to participants.

A total of 1226 resident doctors volunteered to participate in the study. 99 questionnaires were incomplete or poorly answered (for example, selecting multiple responses to one-response items). Finally, 1127 out of 1226 valid questionnaires were used in the final data analysis. The overall response rate was 91.92%.

Questionnaire

All questions were administered to resident doctors in Arabic language as Arabic is the native language of the Syrian resident doctors.

Demographic questionnaire

The demographic questionnaire gathered data on age, gender, specialty, year of residency, residency province, residency program, financial income, and marital status.

Workplace violence against resident doctors

The questionnaire was built based on review of the Workplace Violence in the Health Sector Country Case Studies Research Instruments Questionnaire [18] and questionnaires that had been used in pertinent studies [19, 20].

Participants were asked to report on their experiences over the past 12 months, including the following items: (1) how often have you suffered from verbal violence in the past 12 months? (2) How often have you suffered from physical violence in the past 12 months? The response categories for each item were: never, rarely (< 12 times in the past 12 months), sometimes (1–3 times per month), often (1–5 times per week), and always (almost every day). The incidence of a specific form of violence was dichotomized as yes (ranging from rarely to always, and it was coded as ‘1′) or no (never, and it was coded as ‘0′).

In our questionnaire, verbal violence was defined as using offensive language, yelling, or screaming with the intent to offend or frighten. Physical violence was defined as a physical assault or any attempt at a physical attack. Physical assaults included behaviors, such as hitting, pulling, pushing, slapping, hair pulling, or arm twisting with intent to cause bodily harm.

We also investigated the following domains related to each type of violence (if the resident doctor had experienced that type of violence):

  • Aggressor sex

  • Aggressor

  • Accident time

  • Accident location

  • Causes of the event: ‘Refusing patient’s admission to the hospital’ was defined as doctors may refuse to admit patients due to non-serious injury, overloaded sections and priorities, or unavailable services.

Strategies to prevent workplace violence

This section was prepared by reviewing relevant studies [19, 20] and in consultation with the senior author to make necessary changes according to our requirements. We used one question: ‘What are the necessary procedures to minimize the number of violent acts as much as possible?’ including the following answers: educational lectures to increase the awareness of workplace violence, training of resident doctors using workplace violence prevention programs to handle WPV, video recording, enacting more legislation to protect doctors, increasing security guards, increasing staff number, restricting visitors' access to hospital departments, and violence reporting system. Furthermore, participants with no experience of workplace violence were given the chance to select answers concerning the most effective measures to reduce workplace violence.

Subjective health and depression

We measured subjective health and depression using the Copenhagen Psychosocial Questionnaire II (COPSOQ II) [21]. Subjective health was estimated by one global item (‘In general, would you say your health is (4) excellent, (3) very good, (2) good, (1) fair, (0) poor). Depression scale had four items. The introduction asked participants to think about how often in the past 4 weeks they had experienced each item. The COPSOQ II measure of depression was designed to measure the level of depressive symptoms experienced by workers rather than to diagnose clinical depression. An example item is, ‘How often have you had a bad conscience or felt guilty?’ All items were asked on a scale of 1 (not at all), 2 (a small part of the time), 3 (part of the time), 4 (a large part of the time), or 5 (all the time).

Psychological stress

In this study, the 2 single-item measures were used to measure the level of stress of the participants [22]. The baseline questionnaire included 2 questions on stress. The first question measured the ability to handle stress, phrased ‘On a scale of 1 to 6, how would you rate your ability to handle stress?’ (from 1 for ‘I can shake off stress’ to 6 for ‘Stress eats away at me’). The second question ascertained perceived stress, phrased ‘In the past year, how would you rate the amount of stress in your life (at home and at work)?’ (from 1 for ‘no stress’ to 6 for ‘extreme stress’).

Sleep

Subjective sleep quality was measured by using one item [23] (‘During the past month, how would you rate your sleep quality overall?’). The response format ranged from very bad (0) to very good (3).

Statistical analysis

Our data were entered in Microsoft Excel software and the statistical analysis was carried out using the Stata software package (version 6; Stata Corp, College Station, TX, USA). Data were expressed as percentages. The Chi-square test was used to analyze differences between groups. Spearman’s correlation coefficient was used for ranked variables to describe the relationship between each type of violence and psychological outcomes. We considered p value < 0.05 to be significant.

Results

Socio-demographic characteristics of the participants

Table 1 presents the socio-demographic characteristics of respondents. Most participants were male (60.78%), half of them (49.33%) aged 27–29 years, and the majority of them were from internal medicine (n = 365; 32.39%) followed by surgery (n = 238; 21.12%). Second and third-year resident doctors formed 63.26% of the participants. 521 (46.23%) of the participants were related to the Ministry of Higher Education (MoHE), 467 (41.44%) were related to the Ministry of Health (MoH), and 139 (12.33%) were related to the Ministry of Defense (MoD). The majority of participants (65.39%) were single and 40.82% were from Damascus city. For 32.92% of the participants, their income was from their job salary and family support, and for 16.95%, the salary was their only income.

Table 1 Socio-demographic characters of resident doctors in Syria, (n = 1127)

Percentages of exposure to verbal and physical violence by demographic characteristics

The percentages of exposure to verbal and physical violence by socio-demographic characteristics are shown in Table 2. A total of 955 participants (84.74%) reported exposure to at least one type of WPV in the 12 months prior to the study. In specific, 84.74% of the subjects reported exposure to verbal violence and 19.08% to physical violence. This shows that all physical violence incidents were preceded by verbal violence. With regard to age, resident doctors aged (24–26) were significantly more exposed to verbal violence (p = 0.019). Men resident doctors were more frequently physically assaulted in comparison with women, which was statistically significant (p < 0.0001).

Table 2 Association between exposure to WPV and demographic variables

The frequency of violent episodes was statistically significantly different among the various specialties (p < 0.0001): psychiatry, pediatrics, emergency medicine, and obstetrics were the specialties with the highest frequency of verbal violence, while physical violence was more frequently observed in resident doctors whose specialty was emergency medicine (p < 0.0001). With regard to physical violence, resident doctors working in MoH hospitals had the highest rates (p < 0.001). For the geographical distribution, Damascus had the highest level of verbal violence (p = 0.009) and Al-Hasakah had the highest level of physical violence (p < 0.001).

Verbal and physical violence characteristics

Table 3 displays the characteristics of workplace violence.

Table 3 Verbal and physical violence characteristics

Generally, violence whether it is verbal or physical was mainly perpetrated by men and patients’ associates. 81.15% of the verbal violent accidents happened in the morning, while 50.68% of the physical violent accidents happened at night. The study has shown that the emergency department was the most common location for both verbal and physical violence (n = 790; 82.72%, n = 183; 85.12%, respectively). The respondents indicated that delay in waiting/care time has been causally implicated in both verbal (80.02%) and physical (62.33%) violent incidents.

WPV prevention strategies

Figure 1 shows the resident doctors’ perceptions of strategies to prevent workplace violence, which reflect a lack of violence prevention and management measures in the studied hospitals. Most resident doctors (87.31%) in this survey suggested enacting more legislation to protect doctors as the best solution to reduce WPV. Restricting visitors' access to hospital departments (73.47%), violence reporting system (66.90%), increasing security guards (61.85%), video recording (49.33%), training of resident doctors using workplace violence prevention programs to handle WPV (34.43%), increasing the number of healthcare workers (28.22%), and educational lectures about workplace violence to increase the awareness of this issue (26.00%) were the other solutions named.

Fig. 1
figure1

Resident doctors’ perceptions of strategies to prevent workplace violence (multiple answers)

Association between WPV and psychological outcomes

Table 4 shows the correlations among each type of violence and resident doctors’ health outcomes. Verbal and physical violence were significantly positively correlated with each of the depression and stress scales’ items, and significantly negatively correlated with subjective sleep quality and subjective health.

Table 4 Spearman’s correlations among each type of workplace violence and health variables

Discussion

Prevalence and characteristics of WPV against resident doctors in Syria

To the best of our knowledge, this is the first study in Syria to shed light on WPV, its related factors, and its psychological impact.

Based on the findings of the present study, 84.74% of Syrian resident doctors had encountered at least one type of violence during their shifts in the last 12 months prior to the survey. This is much more than that reported by previous studies [14, 24,25,26,27].

The diversity of assessment scales and different geographical location may explain the discrepancy between these studies. This could also be linked to the ongoing state of war that has in various ways eroded healthcare services. 57% of public hospitals are not functioning or are only partially functioning, placing a mounting burden and crowding on the surviving functioning hospitals.[28]

Training, planning, and monitoring have been impacted by declining numbers of senior professors, leaving resident doctors with destitute preparation or guidance and under conditions that force them to work beyond their knowledge and expertise to fill the shortage of services gap [29], and have less time to build rapport with patients, deteriorating the doctor–patient relationship.

In addition, incoherence of leadership and loss of validity of healthcare systems, due to conflict and uncertainty, are seriously undermining health policy-making frameworks themselves [30].

Furthermore, in our study, all resident doctors were working in public institutions where long waiting time is prevailing and viewed as the key factor for violence (80.02% and 62.33%, respectively, for VA and PA). One study reported that working in a public institution was significantly associated with exposure to verbal and physical abuse [31].

The findings demonstrated that resident doctors were more likely to experience verbal violence (84.74%) followed by physical violence (19.08%). This finding is consistent with studies done elsewhere [19, 32, 33]. Because in intense situations, patients usually first display rage as verbal violence then switch to intimidation and eventually show physical violence.

Frequencies of physical and verbal violence were higher in male resident doctors, and this difference was statistically significant in the case of physical violence. This finding agrees with other studies [8, 26, 34] and with literature review [35]. This may be attributable to “the cultural norms of avoiding ‘observed’ violence against females” [8].

A significant association was found between the resident's doctor's young age and exposure to verbal violence. This finding is in line with a previous report [36], and could be attributed to the fact that senior resident doctors have better communication skills and are more professional in dealing with nervous and agitated clients. Also, this patient-initiated violence might be due to the lack of medical management skills by junior resident doctors and the respect of patients for an older doctor. Senior resident doctors were slightly more exposed to physical violence, but there was no significant association.

In coherence with other studies [19, 20, 37], the results showed that patients’ associates were the most common source of verbal (89.63%) and physical (82.79%) violence. This seems to be related to that in Syria, as in most Asian countries, the relatives unnecessarily stay in the patient’s ward close to healthcare workers interfering with doctors’ decisions and tasks. They might also request an urge of care delivery or more medical attention.

It is noteworthy that resident doctors encountered verbal violence by their colleagues (48.27%) more than by patients (35.6%), which was found to be higher than previous study [27]. This could be attributed to the ‘pyramidal system’ of residency programs in Syria in which senior resident doctors—with the relative absence of supervisors in public hospitals—could determine juniors’ roles and comment on the lack of competency of them, which juniors may perceive as verbal violence. Besides, understaffing and the impact of stress in this very difficult working condition may be other possible factors [10].

The level of physical and verbal violence was higher among resident doctors specialized in hospitals affiliated to the Ministry of Health and this difference was statistically significant in the case of physical violence. MoH hospitals are disseminated all around Syria, opposed to MoHE hospitals that are only located in four provinces. This would generate a disparity in the allocation of resources. According to WHO report 2018, the number of resident doctors in MoH hospitals were 3,639 compared to 2,173 at MoHE hospitals [38]. Hence, MoH hospitals could suffer from a low doctor–patient ratio and insufficient institutional infrastructure compared to MoHE hospitals, which could increase patient dissatisfaction and set a lower threshold for WPV.

Additionally, there was a significant relationship between verbal violence and being a resident doctor in Damascus province. Damascus is the capital city of Syria and has the largest number of well-equipped hospitals which patients from other cities seek (21% of the overall Syrian health workload during 2018 was in Damascus) [38] to get better medical management, leading to more crowding and increasing waiting time in hospital departments, therefore, conflicts arise and WPV occurs.

The negative effects of WPV on resident doctors’ psychological status

The medical residency is recognized as one of the most stressful and exhausting periods in a doctor’s life [39]. Syrian resident doctors have a high baseline of chronic stress as demonstrated in a recent study [40]. Moreover, due to the large number of doctors emigrating abroad [29], the remaining ones suffer from an increased workload and long working hours to compensate for the shortage of human resources. Prolonged working hours is a known risk factor for stress [41]. In addition, low financial income is another risk factor [42]. In our study, only 16.95% of participants considered salary as the only income source and many of them reported having an extra job or required financial support from their families, which might make them lose their independence. That being said, workplace violence does nothing but add oil to the fire and pose an additional threat to mental well-being [43], job performance [44], job satisfaction [24], and self-esteem of doctors, and they begin to question the worth of their work and profession while providing medical service.

According to the correlation analysis, both verbal and physical violence threatened the psychological well-being of resident doctors, which is consistent with other findings [45,46,47]. Interestingly, verbal violence correlated stronger than physical violence with all health outcomes variables, possibly because verbal violence occurs through a frequent basis and its intensity accumulates to become comparable with or even greater than physical violence, which occurs less frequently.

WPV also affects job motivation and contributes to less empathy and a decline in enthusiasm, which further complicates the poor relationship between Syrian doctors and patients and increases the doctors’ possibility of leaving the job. Research showed that WPV is a significant predictor of turnover intention [48] and depressive symptoms [49] in Chinese doctors. More than that, depressed resident doctors made significantly more medical errors than their non-depressed peers [49] which put patient’s safety at risk. If violence persists, more resident doctors will be pressured to abandon their jobs and the safety of the public will continue to deteriorate.

Suggested strategies for tackling WPV

Efforts to limit WPV should be collaboratively built on different levels. First, at the healthcare system level, policymakers should enact more and reinforce existing legislation to protect doctors from aggressors’ behaviors, which has been the most proposed solution by resident doctors in our study (87.31%). Increasing healthcare workers’ numbers could also reduce the workload and lessen WPV. Second, at the hospital administrative level, respondents in this study articulated a desire of limiting visitors' access, the existence of a management system for reporting and controlling violence, and better security coverage such as video recording and increasing security guards inside the hospital. These solutions may reflect the personal satisfaction of resident doctors by the presence of additional security measurements inside the workplace environment.

Resident doctors depend largely on their own knowledge and skills to keep them safe. Therefore, we recommend that managers, supervisors, and coworkers should incorporate violence management educational programs as part of the Syrian residency training program. One study showed that such programs have measurable outcomes for a less violent workplace environment and better awareness of how to deal with aggressors [50]. In addition, training in conflict management, communication skills, and de-escalating during an aggressive event is strongly recommended and need to be integrated in a structured violence prevention program, as reported in a systematic review [51].

Third, regarding colleague-initiated violence, we strongly recommend senior resident doctors to properly use the pyramidal system to maintain its prime objective in producing well-trained junior resident doctors rather than abusing it and taking an opportunity to practice WPV against juniors. That could be strengthened if supervisors spent more time tracking the tutorial process in hospitals. Finally, since the deteriorating doctor–patient relationship is one of the key triggers of aggression towards doctors, they should devote more attention to improve their communication skills to create a more harmonious work environment [52].

All efforts against workplace violence should be developed with the prime goal of improving patient care without compromising staff safety.

Strengths and limitations

The major strengths of this study include its large sample size in relation to the number of Syrian resident doctors. The annual Health Resources and Services Availability Monitoring System (HeRAMS) report for 2018 showed that the total number of resident doctors in MoH and MoHE hospitals from the 8 approached provinces was 5468 [38]. Thus, we assume that our sample approximately represented 18.07% (988/5468) of the resident doctors working in MoH and MoHE hospitals. However, we could not afford reliable data regarding the number of resident doctors in MoD hospitals. Also, this is the first study in Syria to investigate workplace violence and spot a light on this issue, which may help explain the high response rate and show the interest of resident doctors in this issue. Our findings will help strengthen the Syrian health profile and offer a good guide for hospital management and policy-making, so that regulations can be adopted in this regard. Furthermore, this study investigated the association between workplace violence, and resident doctors’ health status in terms of stress, depressive symptoms, general health, and sleep quality, which has important implementations in medical training and research. However, this study also has various limitations. First, the survey used to assess WPV in this study is not a validated tool and was based on literature review. The methods of measurement of sleep quality and general health were also poor. Second, according to this study design, which was an adequate and efficient way to assess the prevalence, but restrains our ability to establish a true cause and effect relationship between variables. Third, this survey is based on self-reported data, which may have led to recall and report bias. Fourth, sexual violence was not addressed in this analysis due to cultural reasons and priorities. Hence, it avoids unrealistic data and focuses on other types of violence. Fifth, we were not able to reach all of the Syrian provinces at the time of the study due to war circumstances. Finally, despite the large sample size of participants from multiple provinces, any convenient sample is vulnerable to sampling bias that may impact the generalizability of research outcomes.

Conclusion

To the best of our knowledge, this is the first study to examine WPV among resident doctors in war-torn Syria. Syrian doctors work in an environment affected directly and indirectly by the war. The shortage of medical equipment and drugs due to restrictions and low socioeconomic status, and the emigration of well-qualified physicians made it difficult for remaining doctors to respond to the growing public needs that compromised the doctor–patient relationship and the standard of treatment given, making doctors more vulnerable to WPV and its adverse effects. The findings indicate 84.7% of participants reported that they had experienced at least one type of verbal or physical violence during their shifts in the last 12 months prior to the survey. This study also showed that WPV was positively associated with psychological stress and depressive symptoms, and negatively associated with sleep quality and overall general health of Syrian resident doctors. Therefore, in order to prevent WPV and ensure resident doctors’ psychophysical stability, it is necessary to implement legislation, develop a violence reporting system, and provide violence prevention training for resident doctors.

Availability of data and materials

The data analyzed during the current study are available from the corresponding author on reasonable request.

Abbreviations

WPV:

Workplace violence

MoHE:

Ministry of Higher Education

MoH:

Ministry of Health

MoD:

Ministry of Defense

References

  1. 1.

    World Health Organization. World report on violence and health. https://www.who.int/violence_injury_prevention/violence/world_report/en/full_en.pdf.

  2. 2.

    Gates DM. The epidemic of violence against healthcare workers. Occup Environ Med. 2004;61:649–50. https://doi.org/10.1136/oem.2004.014548.

    CAS  Article  PubMed  PubMed Central  Google Scholar 

  3. 3.

    Alkorashy HAE, Al Moalad FB. Workplace violence against nursing staff in a Saudi university hospital. Int Nurs Rev. 2016;63:226–32. https://doi.org/10.1111/inr.12242.

    Article  PubMed  Google Scholar 

  4. 4.

    Fallahi Khoshknab M, Oskouie F, Ghazanfari N, et al. The frequency, contributing and preventive factors of harassment towards health professionals in Iran. Int J Community Based Nurs Midwifery. 2015;3:156–64 (PMID: 26171404).

    PubMed  PubMed Central  Google Scholar 

  5. 5.

    Liu J, Gan Y, Jiang H, Li L, Dwyer R, Lu K, et al. Prevalence of workplace violence against healthcare workers: a systematic review and meta-analysis. Occup Environ Med. 2019;76:927–37. https://doi.org/10.1136/oemed-2019-105849.

    Article  PubMed  Google Scholar 

  6. 6.

    Workplace Violence in Healthcare, Department of Labor Logo United States Department of Labor U.S. BUREAU OF LABOR STATISTICS, 2018. https://www.bls.gov/iif/oshwc/cfoi/workplace-violence-healthcare-2018.htm.

  7. 7.

    Tian Y, Yue Y, Wang J, Luo T, Li Y, Zhou J. Workplace violence against hospital healthcare workers in China: a national WeChat-based survey. BMC Public Health. 2020;20:582. https://doi.org/10.1186/s12889-020-08708-3.

    Article  PubMed  PubMed Central  Google Scholar 

  8. 8.

    Lafta RK, Falah N. Violence against health-care workers in a conflict affected city. Med Confl Surviv. 2019;35:65–79. https://doi.org/10.1080/13623699.2018.1540095.

    Article  PubMed  Google Scholar 

  9. 9.

    Hamdan M, Harma AA. Workplace violence towards workers in the emergency departments of Palestinian hospitals: a cross-sectional study. Hum Resour Health. 2015;13:28. https://doi.org/10.1186/s12960-015-0018-2.

    Article  PubMed  PubMed Central  Google Scholar 

  10. 10.

    Kitaneh M, Hamdan M. Workplace violence against physicians and nurses in Palestinian public hospitals: a cross-sectional study. BMC Health Serv Res. 2012;12:469. https://doi.org/10.1186/1472-6963-12-469.

    Article  PubMed  PubMed Central  Google Scholar 

  11. 11.

    Ben Taleb Z, Bahelah R, Fouad FM, et al. Syria: health in a country undergoing tragic transition. Int J Public Health. 2015;60(Suppl 1):S63-72. https://doi.org/10.1007/s00038-014-0586-2.

    Article  PubMed  Google Scholar 

  12. 12.

    World Health Organization. World Health Organization Syrian Arab Republic annual report 2013. https://www.who.int/hac/crises/syr/syria_annual_report_2103.pdf?ua=1.

  13. 13.

    Al Faisal W, Al Saleh Y, Sen K. Syria: public health achievements and sanctions. Lancet. 2012;379:2241. https://doi.org/10.1016/S0140-6736(12)60871-X.

    Article  PubMed  Google Scholar 

  14. 14.

    Mirza NM, Amjad AI, Bhatti ABH, et al. Violence and abuse faced by junior physicians in the emergency department from patients and their caretakers: a nationwide study from Pakistan. J Emerg Med. 2012;42:727–33. https://doi.org/10.1016/j.jemermed.2011.01.029.

    Article  PubMed  Google Scholar 

  15. 15.

    Denton MA, Zeytinoğlu IU, Davies S. Working in clients’ homes: the impact on the mental health and well-being of visiting home care workers. Home Health Care Serv Q. 2002;21:1–27. https://doi.org/10.1300/J027v21n01_01.

    Article  PubMed  Google Scholar 

  16. 16.

    Geiger-Brown J, Muntaner C, McPhaul K, et al. Abuse and violence during home care work as predictor of worker depression. Home Health Care Serv Q. 2007;26:59–77. https://doi.org/10.1300/J027v26n01_05.

    Article  PubMed  Google Scholar 

  17. 17.

    Zhang S-E, Liu W, Wang J, et al. Impact of workplace violence and compassionate behaviour in hospitals on stress, sleep quality and subjective health status among Chinese nurses: a cross-sectional survey. BMJ Open. 2018;8:e019373. https://doi.org/10.1136/bmjopen-2017-019373.

    Article  PubMed  PubMed Central  Google Scholar 

  18. 18.

    World Health Organization. Workplace Violence in the Health Sector. https://www.who.int/violence_injury_prevention/violence/interpersonal/en/WVquestionnaire.pdf.

  19. 19.

    Hedayati Emam G, Alimohammadi H, Zolfaghari Sadrabad A, Hatamabadi H. Workplace violence against residents in emergency department and reasons for not reporting them; a cross sectional study. Emerg. 2018;6(1):e7 (Epub 2018 Jan 16).

    Google Scholar 

  20. 20.

    Wang P-Y, Fang P-H, Wu C-L, et al. Workplace violence in Asian emergency medical services: a pilot study. Int J Environ Res Public Health. 2019. https://doi.org/10.3390/ijerph16203936.

    Article  PubMed  PubMed Central  Google Scholar 

  21. 21.

    Pejtersen JH, Kristensen TS, Borg V, et al. The second version of the Copenhagen Psychosocial Questionnaire. Scand J Public Health. 2010;38:8–24. https://doi.org/10.1177/1403494809349858.

    Article  PubMed  Google Scholar 

  22. 22.

    Littman AJ, White E, Satia JA, et al. Reliability and validity of 2 single-item measures of psychosocial stress. Epidemiology. 2006;17:398–403. https://doi.org/10.1097/01.ede.0000219721.89552.51.

    Article  PubMed  Google Scholar 

  23. 23.

    Buysse DJ, Reynolds CF 3rd, Monk TH, et al. The Pittsburgh Sleep Quality Index: a new instrument for psychiatric practice and research. Psychiatry Res. 1989;28:193–213. https://doi.org/10.1016/0165-1781(89)90047-4.

    CAS  Article  Google Scholar 

  24. 24.

    Duan X, Ni X, Shi L, et al. The impact of workplace violence on job satisfaction, job burnout, and turnover intention: the mediating role of social support. Health Qual Life Outcomes. 2019;17:93. https://doi.org/10.1186/s12955-019-1164-3.

    Article  PubMed  PubMed Central  Google Scholar 

  25. 25.

    Hahn S, Hantikainen V, Needham I, et al. Patient and visitor violence in the general hospital, occurrence, staff interventions and consequences: a cross-sectional survey. J Adv Nurs. 2012;68:2685–99. https://doi.org/10.1111/j.1365-2648.2012.05967.x.

    Article  PubMed  Google Scholar 

  26. 26.

    Acik Y, Deveci SE, Gunes G, et al. Experience of workplace violence during medical speciality training in Turkey. Occup Med. 2008;58:361–6. https://doi.org/10.1093/occmed/kqn045.

    Article  Google Scholar 

  27. 27.

    Anand T, Grover S, Kumar R, Kumar M, Ingle GK. Workplace violence against resident doctors in a tertiary care hospital in Delhi. Natl Med J India. 2016;29(6):344–8.

    PubMed  Google Scholar 

  28. 28.

    Pham PN, Vinck P. Technology, conflict early warning systems, public health, and human rights. Health Hum Rights. 2012;14:106–17.

    PubMed  Google Scholar 

  29. 29.

    Fouad FM, Sparrow A, Tarakji A, et al. Health workers and the weaponisation of health care in Syria: a preliminary inquiry for The Lancet-American University of Beirut Commission on Syria. Lancet. 2017;390:2516–26. https://doi.org/10.1016/S0140-6736(17)30741-9.

    Article  PubMed  Google Scholar 

  30. 30.

    Waters H, Garrett B, Burnham G. Rehabilitating health systems in post-conflict situations. In: Addison T, Brück T, editors. Making peace work: the challenges of social and economic reconstruction. London: Palgrave Macmillan; 2009. p. 200–27. https://doi.org/10.1057/9780230595194_9.

    Google Scholar 

  31. 31.

    Farrell GA, Bobrowski C, Bobrowski P. Scoping workplace aggression in nursing: findings from an Australian study. J Adv Nurs. 2006;55:778–87. https://doi.org/10.1111/j.1365-2648.2006.03956.x.

    Article  PubMed  Google Scholar 

  32. 32.

    Kowalenko T, Walters BL, Khare RK, et al. Workplace violence: a survey of emergency physicians in the state of Michigan. Ann Emerg Med. 2005;46:142–7. https://doi.org/10.1016/j.annemergmed.2004.10.010.

    Article  PubMed  Google Scholar 

  33. 33.

    Ori J, Devi NS, Singh AB, et al. Prevalence and attitude of workplace violence among the post graduate students in a tertiary hospital in Manipur. J Med Soc. 2014;28:25. https://doi.org/10.4103/0972-4958.135222.

    Article  Google Scholar 

  34. 34.

    Gerberich SG, Church TR, McGovern PM, et al. An epidemiological study of the magnitude and consequences of work related violence: the Minnesota Nurses’ Study. Occup Environ Med. 2004;61:495–503. https://doi.org/10.1136/oem.2003.007294.

    CAS  Article  PubMed  PubMed Central  Google Scholar 

  35. 35.

    Hatch-Maillette MA, Scalora MJ. Gender, sexual harassment, workplace violence, and risk assessment: Convergence around psychiatric staff’s perceptions of personal safety. Aggress Violent Behav. 2002;7:271–91. https://doi.org/10.1016/S1359-1789(01)00043-X.

    Article  Google Scholar 

  36. 36.

    Sadrabad AZ, Bidarizerehpoosh F, Farahmand Rad R, et al. Residents’ experiences of abuse and harassment in emergency departments. J Interpers Violence. 2019;34:642–52. https://doi.org/10.1177/0886260516645575.

    Article  PubMed  Google Scholar 

  37. 37.

    Ayranci U. Violence toward health care workers in emergency departments in west Turkey. J Emerg Med. 2005;28:361–5. https://doi.org/10.1016/j.jemermed.2004.11.018.

    Article  PubMed  Google Scholar 

  38. 38.

    World Health Organization. Public Hospitals in the Syrian Arab Republic. https://applications.emro.who.int/docs/syr/CoPub_HeRAMS_annual_rep_public_Hospitals_2019_EN.pdf?ua=1&ua=1.

  39. 39.

    Thomas NK. Resident burnout. JAMA. 2004;292:2880–9. https://doi.org/10.1001/jama.292.23.2880.

    CAS  Article  PubMed  Google Scholar 

  40. 40.

    Alhaffar BA, Abbas G, Alhaffar AA. The prevalence of burnout syndrome among resident physicians in Syria. J Occup Med Toxicol. 2019;14:31. https://doi.org/10.1186/s12995-019-0250-0.

    Article  PubMed  PubMed Central  Google Scholar 

  41. 41.

    Ebrahimi S, Kargar Z. Occupational stress among medical residents in educational hospitals. Ann Occup Environ Med. 2018;30:51. https://doi.org/10.1186/s40557-018-0262-8.

    Article  PubMed  PubMed Central  Google Scholar 

  42. 42.

    Archer LR, Keever RR, Gordon RA, et al. The relationship between residents’ characteristics, their stress experiences, and their psychosocial adjustment at one medical school. Acad Med. 1991;66:301–3. https://doi.org/10.1097/00001888-199105000-00018.

    CAS  Article  PubMed  Google Scholar 

  43. 43.

    Shi L, Wang L, Jia X, et al. Prevalence and correlates of symptoms of post-traumatic stress disorder among Chinese healthcare workers exposed to physical violence: a cross-sectional study. BMJ Open. 2017;7:e016810. https://doi.org/10.1136/bmjopen-2017-016810.

    Article  PubMed  PubMed Central  Google Scholar 

  44. 44.

    Kowalenko T, Gates D, Gillespie GL, et al. Prospective study of violence against ED workers. Am J Emerg Med. 2013;31:197–205. https://doi.org/10.1016/j.ajem.2012.07.010.

    Article  PubMed  Google Scholar 

  45. 45.

    Sun T, Gao L, Li F, et al. Workplace violence, psychological stress, sleep quality and subjective health in Chinese doctors: a large cross-sectional study. BMJ Open. 2017;7:e017182. https://doi.org/10.1136/bmjopen-2017-01718.

    Article  PubMed  PubMed Central  Google Scholar 

  46. 46.

    Magnavita N, Di Stasio E, Capitanelli I, et al. Sleep problems and workplace violence: a systematic review and meta-analysis. Front Neurosci. 2019;13:997. https://doi.org/10.3389/fnins.2019.00997.

    Article  PubMed  PubMed Central  Google Scholar 

  47. 47.

    Hanson GC, Perrin NA, Moss H, et al. Workplace violence against homecare workers and its relationship with workers health outcomes: a cross-sectional study. BMC Public Health. 2015;15:11. https://doi.org/10.1186/s12889-014-1340-7.

    Article  PubMed  PubMed Central  Google Scholar 

  48. 48.

    Heponiemi T, Kouvonen A, Virtanen M, et al. The prospective effects of workplace violence on physicians’ job satisfaction and turnover intentions: the buffering effect of job control. BMC Health Serv Res. 2014;14:19. https://doi.org/10.1186/1472-6963-14-19.

    Article  PubMed  PubMed Central  Google Scholar 

  49. 49.

    Fahrenkopf AM, Sectish TC, Barger LK, et al. Rates of medication errors among depressed and burnt out residents: prospective cohort study. BMJ. 2008;336:488–91. https://doi.org/10.1136/bmj.39469.763218.BE.

    Article  PubMed  PubMed Central  Google Scholar 

  50. 50.

    Arnetz JE, Arnetz BB. Implementation and evaluation of a practical intervention programme for dealing with violence towards health care workers. J Adv Nurs. 2000;31:668–80. https://doi.org/10.1046/j.1365-2648.2000.01322.x.

    CAS  Article  PubMed  Google Scholar 

  51. 51.

    Raveel A. Schoenmakers BInterventions to prevent aggression against doctors: a systematic review. BMJ Open. 2019;9:e028465. https://doi.org/10.1136/bmjopen-2018-028465.

    Article  PubMed  PubMed Central  Google Scholar 

  52. 52.

    Rew M, Ferns T. A balanced approach to dealing with violence and aggression at work. Br J Nurs. 2005;14:227–32. https://doi.org/10.12968/bjon.2005.14.4.17609.

    Article  PubMed  Google Scholar 

Download references

Acknowledgements

This research wouldn’t have been done without all the help of resident doctors and medical students. We would like to thank Rula Ghossen (PhD), Dr. Mahmmoud Swij, Naya Hassan, Hassan Mayya, Sara Deeb, Sally Hasan, Leen Askar, Mohammed Amr Knifaty, Hala Al-Rakkad, Ahmad Samir, Dr. Ali Hammed, Dr. Fener Mahmoud Alhussein, Dr. Ali Sabbour, Maysa Jaddah, Abed ulazeiz Jneid, Nour Hassoun Alnajjar, Rema Tomeh, Ayman Taji, Dr. Ahmad Al-Khawam, Hussein Ahmad.

Funding

There is no funding.

Author information

Affiliations

Authors

Contributions

OM and NK designed the study. OM, NK, M-NA-B, and MA contributed to data collection. RS analyzed the data and supervised the study. OM, M-N A-B, and MA drafted the manuscript. NK coordinated the research team. All the authors read and approved the final manuscript.

Corresponding author

Correspondence to Mohammad-Nasan Abdul-Baki.

Ethics declarations

Ethics approval and consent to participate

Participation was voluntary, all participants received a thorough explanation about the research, and that all information being anonymous, confidential, and used for research purposes only. This study presented minimal risk of harm to resident doctors, no medical intervention was performed, or personal information was disclosed. During questionnaires' distribution, each resident doctor was informed that completing the questionnaire was considered as consent to participate.

Consent for publication

Not applicable.

Competing interests

The authors declare no conflict of interest.

Additional information

Publisher's Note

Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

Rights and permissions

Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated in a credit line to the data.

Reprints and Permissions

About this article

Verify currency and authenticity via CrossMark

Cite this article

Mohamad, O., AlKhoury, N., Abdul-Baki, MN. et al. Workplace violence toward resident doctors in public hospitals of Syria: prevalence, psychological impact, and prevention strategies: a cross-sectional study. Hum Resour Health 19, 8 (2021). https://doi.org/10.1186/s12960-020-00548-x

Download citation

Keywords

  • Workplace violence (WPV)
  • Resident doctors
  • Public hospitals
  • Syria