- Research
- Open Access
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The effect of performance-related pay of hospital doctors on hospital behaviour: a case study from Shandong, China
- Xingzhu Liu1 and
- Anne Mills2Email author
https://doi.org/10.1186/1478-4491-3-11
© Liu and Mills; licensee BioMed Central Ltd. 2005
- Received: 17 May 2005
- Accepted: 27 October 2005
- Published: 27 October 2005
Abstract
Background
With the recognition that public hospitals are often productively inefficient, reforms have taken place worldwide to increase their administrative autonomy and financial responsibility. Reforms in China have been some of the most radical: the government budget for public hospitals was fixed, and hospitals had to rely on charges to fill their financing gap. Accompanying these changes was the widespread introduction of performance-related pay for hospital doctors – termed the "bonus" system. While the policy objective was to improve productivity and cost recovery, it is likely that the incentive to increase the quantity of care provided would operate regardless of whether the care was medically necessary.
Methods
The primary concerns of this study were to assess the effects of the bonus system on hospital revenue, cost recovery and productivity, and to explore whether various forms of bonus pay were associated with the provision of unnecessary care. The study drew on longitudinal data on revenue and productivity from six panel hospitals, and a detailed record review of 2303 tracer disease patients (1161 appendicitis patients and 1142 pneumonia patients) was used to identify unnecessary care.
Results
The study found that bonus system change over time contributed significantly to the increase in hospital service revenue and hospital cost recovery. There was an increase in unnecessary care and in the probability of admission when the bonus system switched from one with a weaker incentive to increase services to one with a stronger incentive, suggesting that improvement in the financial health of public hospitals was achieved at least in part through the provision of more unnecessary care and drugs and through admitting more patients.
Conclusion
There was little evidence that the performance-related pay system as designed by the sample of Chinese public hospitals was socially desirable. Hospitals should be monitored more closely by the government, and regulations applied to limit opportunistic behaviour. Otherwise, the containment of government financing for public facilities may result in an increase in the provision of unnecessary care, an increase in health costs to society, and a waste in social resources.
Keywords
- Appendicitis
- Cost Recovery
- Bonus System
- Bonus Payment
- Bonus Type
Background
Health policy researchers and policy makers have increasingly recognized that health care providers have a powerful influence on health care provision and the use of health care resources. With the recognition that public hospitals are often productively inefficient, reforms have taken place worldwide to increase the administrative autonomy and financial responsibility of public hospitals [1, 2]. Reforms in China are perhaps some of the most radical. Starting from the early 1980s, the government budget for public hospitals was fixed, and hospitals had to rely on charges to fill the gap between hospital expenditure and income from the government. Medical prices regulated by government were increased and hospitals allowed to earn profits from certain services and from drugs. Accompanying these changes was the widespread introduction of performance-related pay for hospital doctors – termed the "bonus" system. The policy objective was to improve productivity and cost recovery [3].
The bonus system is widespread and used by almost all hospitals in China. The types of hospital bonus system can be summarized into three different forms: flat bonus, quantity-related bonus and revenue-related bonus [4–12]. A flat bonus is distributed among hospital staff equally or almost equally, with the amount depending on the overall financial status of the hospital. A quantity-related bonus is paid according to the quantity of services provided (visits, admissions, inpatient days, medical procedures, and tests and examinations), usually with a quantity target above which the bonus is paid. A revenue-related bonus depends on the revenue generated by doctors through provision of services and drugs over a revenue target.
A survey of bonus systems in all county hospitals in Shandong province in 1997 [13] found that 78% had a revenue-related system and the remaining 22% a quantity-related system. The average bonus per month (83 yuan) was around 10% of the monthly salary but depended on the financial status of the hospital. In 1997, 11% of hospitals paid no bonus, and 37% paid an average bonus of over 100 yuan per month. Average bonus amounts were not significantly different by type of bonus system.
The objectives of the study reported here were to assess the effects of the bonus system on hospital revenue, cost recovery and productivity, and to explore whether bonus pay was associated with the provision of unnecessary care. The primary hypothesis tested in the study was that the impact of a bonus system on revenue, cost recovery, productivity and unnecessary care would depend on the strength and direction of the economic incentive of different bonus systems, and doctors' responses to these incentives. It was assumed that an increase in provision of necessary care would provide utility gains for doctors in the form of income and a utility loss in the form of greater effort, and that the provision of unnecessary care would also provide income utility gains, but at a utility loss stemming from ethical concerns as well as greater effort. Thus the behaviour of doctors would be determined by the trade-off of utility gains and losses, and the motivation for doctors to provide unnecessary care would be constrained by their desire for leisure and for ethical behaviour.
It was hypothesized that a flat bonus might motivate doctors to provide necessary care but would be less likely to motivate them to provide unnecessary care. If there is enough demand, the effort of an individual doctor to provide more necessary care would benefit patients, the hospital and the doctor as well. Productivity, cost recovery and quality of care could all improve. If there is insufficient demand, the doctor could induce demand but might be less motivated to do so because the bonus income would be distributed throughout the hospital. A quantity-related bonus would provide a stronger economic incentive for doctors to provide a greater quantity of services, and might help to improve productivity, cost recovery and quality of care if there is sufficient demand. But when demand is insufficient, doctors may be motivated to induce demand by providing more care, regardless of need. What types of service would be overprovided would depend on how quantity is defined and measured. Finally, a revenue-related bonus provides the strongest incentive for doctors to induce patient demand for both services and drugs.
Methods
Definition and measurement of key indicators
Productivity is generally defined as the ratio of a hospital's output to its input. This study employed both unidimensional ratio analysis (outpatient visits per doctor, admissions per doctor, bed occupancy rate, length of stay); and Data Envelopment Analysis, a linear programming method that measures the technical efficiency of production [14] and has been used to measure hospital productivity by numerous authors (e.g. [15]). The relative level of hospital productivity was indicated by the DEA efficiency score, which ranges from 0 to 100, with, for a given set of inputs, 0 meaning no output and 100 meaning the maximization of output. The objective function of hospital o compared with the n hospitals in the data set is:
where o represents the hospital being evaluated in the set of j = 1,...,n hospitals; E is the efficiency score; u r is the weight for the rth output; y ro is the rth output for the oth hospital; s is the number of outputs; v i is the weight of the ith input; x io is the ith input for the oth hospital; m is the number of inputs. The DEA efficiency score was calculated using software developed by Warwick Business School [16], assuming constant returns to scale. Hospital inputs included the number of doctors, the number of nurses, the monetary value of hospital fixed assets, the number of hospital beds and the monetary value of supplies. The hospital outputs included the number of admissions, outpatient visits and surgical operations.
Cost recovery was defined as service revenue expressed as a percentage of recurrent and total costs. Unnecessary care was defined as services and drugs provided that were judged by a panel of doctors to lead to no improvement in patient outcomes. Unnecessary care can be assessed only in relation to the nature of the cases being treated, so appendicitis and child pneumonia were selected as tracer diseases on the basis that they were common so there were enough cases for each hospital and year; they had clear-cut diagnoses so the sample would be homogeneous; and both had a standard plan of treatment, so variation in treatment would not be due to treatment uncertainty. Six surgeons (for appendicitis cases) and six paediatricians (for pneumonia cases) worked together with the investigators to develop guidelines for appropriate management of the two tracer diseases and for identification of unnecessary care. These guidelines were positive lists of types and quantities of services and drugs necessary for the improvement of the health outcomes of patients. The unnecessary care indicator was unnecessary care expenditure as a percent of total expenditure. A detailed description of the methodology is in Liu and Mills [17].
Samples and data
Based on a census of all 127 county general hospitals in Shandong province [18], 25 hospitals were selected that had experienced change of bonus system and that had complete inpatient files for the previous 10 years. These hospitals were categorized into three groups based on county income level, and two hospitals randomly selected from each group. Data were collected from these six panel hospitals for the period 1978–1997 on the type of bonus system in different years; total revenue by source; recurrent and capital cost; staff numbers; and activity data (outpatients, inpatients, operations, CT scans, average length of stay, bed occupancy rate).
Inpatient records were collected from the six panel hospitals for each change of bonus system and encompassing the year of the switch and the two years before and after. Inpatient records for each year, disease and hospital were drawn from the beginning of the year until the sample size reached 30 or until there were no more records available. Altogether the study included 1161 appendicitis patients and 1142 pneumonia patients.
Patient files were randomly distributed to the relevant doctors who reviewed the files and recorded the types and quantities of services and drugs actually used, and the types and quantities of unnecessary services and drugs. If the removal of unnecessary items was considered to result in inadequate treatment, substitute necessary services and drugs were added in. Finally, actual expenditures and unnecessary expenditures were computed by accountants according to the 1997 provincial fee schedule.
Because of the burden of work, each record was reviewed by only one doctor, but to check for consistency, 61 patient records for appendicitis and 57 for pneumonia were selected and randomly distributed to the panel doctors for re-reviews, without their knowledge, and the results compared. Means were very similar: none of the p s of t-tests were less than 0.05 and most were very close to 1.
Data analysis
In the data analysis, we first described the historical changes in bonus system, hospital revenue, productivity and cost recovery, and then analysed the level of unnecessary care.
Trend analysis was performed to examine the changes in hospital revenue, cost recovery, productivity, and the rate of unnecessary expenditure following the bonus switches. In the trend analysis, the indicators were assessed for a continuous five years for each of the hospital bonus switches, including the year of bonus switch and the two years before and the two years after the switch.
In correlation and regression analysis, we examined the relationships of the bonus system with the four key variables (hospital revenue, cost recovery, hospital productivity and unnecessary care). First, the interrelationships among these four variables were examined through correlation analysis of each pair of variables. The observation units were hospital-years. The type of bonus was measured by a dummy variable with values reflecting the expected strength of economic incentives to overprovide (non-bonus = 1; flat bonus = 2; revenue-related bonus = 3). Cost recovery was measured by the rate of recovery of recurrent cost, and hospital productivity by the DEA efficiency score.
The subsequent set of analyses used stepwise regression analysis to examine whether and how hospital revenue, cost recovery, unnecessary care and productivity were related to each other, and to what extent they were explained by the bonus system. Each of the four variables was taken in turn as a dependent variable, and the factors that might explain the variations in the dependent variable examined (the results of the four stepwise regression analyses yielded results similar to a general regression analysis in terms of R-squares and statistical significance levels of the independent variables). Besides indicators of revenue, cost recovery, unnecessary care and productivity, the year, names of hospitals and bonus type were put into the regression models as independent variables. The six hospital names were arranged into five dummy variables. The year measured all the factors that changed with time (e.g. medical price inflation, technology improvement and the increase in demand for care). The names of hospitals measured all the factors that were related to each hospital (e.g. the level of demand faced by an individual hospital, management capacity, degree of observance of ethical codes, etc.).
Results
Historical changes in bonus system, hospital revenue, productivity and cost recovery
Bonus systems of the six panel hospitals (1978 – 1997)
Year | Zhaoyuan | Liangshan | Qixia | Weishan | Changyi | Yanzhou |
|---|---|---|---|---|---|---|
1978 | 1 | 1 | 1 | 1 | 1 | 1 |
1979 | 1 | 1 | 1 | 1* | 1 | 1 |
1980 | 1 | 1 | 1* | 1* | 1 | 1 |
1981 | 1 | 1 | 1* | 2* | 1 | 1 |
1982 | 1 | 1 | 2* | 2* | 1 | 1* |
1983 | 1 | 1 | 2* | 2* | 1 | 1* |
1984 | 1 | 1 | 2* | 2 | 2 | 2* |
1985 | 1 | 1 | 2 | 3 | 2 | 2* |
1986 | 1 | 1 | 2 | 3 | 2 | 2* |
1987 | 2 | 1 | 2 | 3 | 2 | 2 |
1988 | 2 | 2 | 2 | 3 | 2 | 2 |
1989 | 2 | 2 | 2 | 3 | 2 | 2 |
1990 | 2 | 2 | 2 | 3 | 2 | 2 |
1991 | 2 | 2 | 2 | 3 | 2 | 2 |
1992 | 2 | 2 | 2 | 3 | 2 | 2 |
1993 | 3 | 2 | 3 | 1 | 2 | 2 |
1994 | 3 | 3 | 3 | 1 | 3 | 3 |
1995 | 3 | 3 | 3 | 3 | 3 | 3 |
1996 | 3 | 3 | 3 | 3 | 3 | 3 |
1997 | 3 | 3 | 3 | 3 | 3 | 3 |
Changes in average activity levels of the panel hospitals, 1978 – 1997
Year | Change in revenue (1975 = 100) | Recovery of recurrent cost (%) | Change in the number of: (1975 = 100) | |||
|---|---|---|---|---|---|---|
Admissions | Visits | Operations | No. of visits per admission | |||
1978 | 100 | 75.4 | 100 | 100 | 100 | 31.7 |
1979 | 124 | 79.3 | 111 | 102 | 103 | 29.3 |
1980 | 132 | 79.3 | 123 | 105 | 116 | 27.1 |
1981 | 140 | 82.0 | 124 | 106 | 114 | 27.2 |
1982 | 155 | 82.1 | 104 | 108 | 118 | 32.9 |
1983 | 168 | 80.3 | 110 | 105 | 122 | 30.3 |
1984 | 206 | 77.9 | 106 | 112 | 131 | 33.4 |
1985 | 206 | 73.3 | 108 | 111 | 120 | 32.4 |
1986 | 270 | 82.7 | 119 | 115 | 141 | 30.6 |
1987 | 341 | 89.1 | 138 | 121 | 161 | 27.9 |
1988 | 436 | 97.8 | 149 | 120 | 181 | 25.6 |
1989 | 525 | 104.9 | 161 | 112 | 196 | 22.0 |
1990 | 634 | 101.4 | 160 | 113 | 202 | 22.5 |
1991 | 728 | 93.8 | 171 | 120 | 220 | 22.3 |
1992 | 839 | 98.3 | 149 | 115 | 218 | 24.6 |
1993 | 1,046 | 100.2 | 157 | 97 | 245 | 19.6 |
1994 | 1,063 | 90.8 | 158 | 85 | 254 | 17.0 |
1995 | 1,280 | 99.4 | 172 | 83 | 265 | 15.2 |
1996 | 1,552 | 104.1 | 185 | 90 | 268 | 15.4 |
1997 | 1,755 | 102.0 | 201 | 91 | 283 | 14.3 |
Changes in productivity in the panel hospitals, 1978 – 1997
Year | Bed occupancy rate (%) | Length of stay (days) | Visits per doctor | Admissions per doctor | Operations per doctor | DEA efficiency score |
|---|---|---|---|---|---|---|
1978 | 86 | 9.1 | 2041 | 64.3 | 11.3 | 97.1 |
1979 | 91 | 9.0 | 1955 | 68.7 | 10.9 | 97.1 |
1980 | 88 | 9.0 | 1893 | 72.0 | 11.5 | 96.9 |
1981 | 90 | 9.2 | 1712 | 64.0 | 10.2 | 95.6 |
1982 | 89 | 10.0 | 1660 | 51.2 | 9.8 | 87.9 |
1983 | 90 | 10.2 | 1561 | 52.0 | 9.8 | 86.5 |
1984 | 87 | 10.5 | 1480 | 43.5 | 9.6 | 84.8 |
1985 | 91 | 10.7 | 1374 | 41.9 | 8.2 | 74.7 |
1986 | 94 | 11.3 | 1378 | 44.9 | 9.3 | 79.5 |
1987 | 93 | 11.2 | 1289 | 44.6 | 9.0 | 77.0 |
1988 | 95 | 11.1 | 1297 | 48.4 | 10.5 | 75.2 |
1989 | 92 | 11.3 | 1063 | 45.6 | 9.9 | 77.1 |
1990 | 94 | 11.8 | 1066 | 45.1 | 10.3 | 74.9 |
1991 | 92 | 11.1 | 1165 | 50.3 | 11.6 | 78.9 |
1992 | 88 | 12.2 | 1019 | 39.6 | 10.4 | 76.2 |
1993 | 86 | 11.7 | 839 | 40.9 | 11.4 | 75.1 |
1994 | 79 | 11.3 | 720 | 40.2 | 11.3 | 74.8 |
1995 | 82 | 10.8 | 675 | 42.2 | 11.4 | 74.7 |
1996 | 82 | 10.2 | 689 | 44.2 | 11.1 | 73.5 |
1997 | 79 | 10.6 | 684 | 48.2 | 11.8 | 72.6 |
Unnecessary expenditure
There was a large amount of unnecessary expenditure for both tracer diseases. The average expenditure (1997 prices) for an appendicitis patient was 774 yuan (USD 95), of which 18% was considered unnecessary. For a pneumonia patient these figures were 559 yuan (USD 68) and 19%. Further analyses showed that more than one third of the expenditure for drugs was deemed unnecessary for both appendicitis (38%) and pneumonia (34%), and this made up 49% (appendicitis) and 73% (pneumonia) of total unnecessary expenditure. Unnecessary expenditure for doctors' and nurses' services, associated with excessive lengths of stay, made up the second largest share of unnecessary expenditure, accounting for 43% (appendicitis) and 21% (pneumonia). In terms of expenditure for doctors' and nurses' services, 13% (appendicitis) and 9% (pneumonia) of this was unnecessary. Although more than 50% of the expenditure for examinations for appendicitis patients was unnecessary, it made up only about 1% of the total unnecessary expenditure since little was spent on examinations. Unnecessary expenditure for laboratory tests was small in terms of both its contribution to total unnecessary expenditure (1%), and its percentage of expenditure for tests (7%).
The relationship of bonus switch to hospital revenue, cost recovery, productivity and unnecessary care: trend analysis
The above data show that there had been considerable changes over time in hospital revenue and productivity, and also that there was a considerable amount of unnecessary care. But were these features related? This section examines this question through analysis of trends; the subsequent section examines the question through correlation and regression analysis.
Changes in revenue, cost recovery, productivity and unnecessary care with changes in bonus system
Name of hospital | Rate of change of revenue | Rate of cost recovery | Visits per admission | Admissions per operation | DEA efficiency score | Rate of unnecessary care |
|---|---|---|---|---|---|---|
Switch from non bonus to flat bonus | ||||||
Zhaoyuan | Increase | Increase | Decrease | Increase | Decrease | Increase |
Liangshan | Increase* | Increase* | Decrease | Increase | Decrease | Decrease |
Changyi | Increase | Increase* | Increase | Decrease | Decrease | Increase |
Switch from flat to revenue-related bonus | ||||||
Zhaoyuan | Increase | Increase | Decrease | Decrease | Increase | Increase |
Liangshan | Increase* | Increase* | Decrease | Decrease | Decrease | Decrease |
Qixia | Increase | Decrease | Decrease | Decrease | Increase | No change |
Changyi | Increase | Decrease | Decrease | Decrease | Increase | Increase |
Yanzhou | Increase | Increase | Decrease | Decrease | Increase | Decrease |
Weishan | Increase | Increase | Decrease | Decrease | Increase | Increase |
Switch from revenue-related to flat bonus | ||||||
Weishan | Decrease | Increase | Decrease | Increase | Decrease | Decrease |
-
the rate of growth of revenue increased in all three;
-
cost recovery increased in all three;
-
two hospitals out of three showed a decrease in the visits/admission ratio, meaning that more patients were admitted out of those attending for outpatient care;
-
one hospital out of three showed a decrease in the admissions/operation ratio, meaning that a higher share of inpatients were operated on;
-
productivity decreased in all three;
-
unnecessary care increased in two out of three.
When hospitals conducted a further switch from flat bonus to revenue-related bonus:
-
all six hospitals increased their rate of growth of revenue
-
the majority (4/6) showed a decrease in cost recovery
-
all six hospitals showed a decrease in the visits/admission ratio
-
all six hospitals showed a decrease in the admissions/operation ratio
-
five of the six hospitals experienced increases in productivity
-
half showed an increase in unnecessary care.
Despite some inconsistent results, likely to reflect location-specific factors, an overall pattern emerges. First, the implementation of a flat bonus where previously there had been no bonus system seemed to be associated with an increase in hospital revenue and cost recovery, a decrease in hospital productivity and an increase in unnecessary care. Second, the implementation of a revenue-related bonus following a flat bonus system appeared to have increased hospital revenue and cost recovery, encouraged higher admissions and operations rates, and increased hospital productivity, with an unclear effect on unnecessary care.
The interrelationships among bonus system, hospital revenue, cost recovery, productivity and unnecessary care
Correlations among bonus system, productivity, cost recovery and unnecessary care
Type of bonus | Efficiency score | Service revenue | Cost recovery | |
|---|---|---|---|---|
Efficiency score | -0.4075 | |||
(0.001) | ||||
Service revenue | 0.7353 | -0.2952 | ||
(0.001) | (0.001) | |||
Cost recovery | 0.3002 | -0.2559 | 0.3328 | |
(0.009) | (0.005) | (0.0002) | ||
Unnecessary care | 0.3502 | -0.2989 | 0.2374 | 0.0534 |
(0.012) | (0.035) | (0.0969) | (0.7128) |
The negative correlations between hospital productivity and cost recovery (p < 0.01) and hospital productivity and hospital revenue (p < 0.01) are consistent with the previous trend analysis, which showed an increase in cost recovery (and revenue) but a decrease in hospital productivity over time. Reduction in hospital productivity may have resulted from increased competition between providers, which encouraged county hospitals to provide more drugs and services per patient and to charge them more in order to increase revenue, and/or the increasing cost may have deterred people from seeking care.
Hospital productivity and unnecessary care were negatively correlated (p < 0.05). This relationship implies that if hospitals provide less unnecessary care and the expenditure of patients is therefore less, the hospital will be able to attract more patients. This is theoretically as expected because reduction in price will lead to increase in patient demand.
The relationships were not statistically significant between unnecessary care and hospital revenue, and unnecessary care and cost recovery (p > 0.05 for both). Individual hospital analysis showed that when the bonus switched from non-bonus to flat bonus or from flat bonus to revenue-related bonus, both unnecessary care and cost recovery tended to increase. In theory, there should indeed be a positive relationship between unnecessary care and hospital cost recovery. The reason why the relationship was not statistically significant may be explained by the sample size (only 50 hospital years for the correlation analysis with unnecessary care) and large variations in both unnecessary care and rates of cost recovery.
Factors explaining the variation in hospital revenue (n = 50)
Variable | Parameter estimate | F | P | Partial R**2 | Model R**2 |
|---|---|---|---|---|---|
INTERCEP | -99 008 144 | 63.24 | 0.0001 | ||
Year | 1 080 386 | 56.76 | 0.0001 | 0.7084 | 0.7084 |
Weishan | -4 029 314 | 13.42 | 0.0007 | 0.0708 | 0.7792 |
Bonus type | 1 887 830 | 17.38 | 0.0001 | 0.0577 | 0.8369 |
Qixia | 3 540 575 | 7.68 | 0.0082 | 0.0168 | 0.8357 |
DEA score | 58 905 | 3.21 | 0.0800 | 0.0100 | 0.8636 |
Unnecessary care (not selected at P = 0.15 level) |
As the partial R2 shows, the year, which was selected with p = 0.0001, explained 70% of the total variation in hospital revenue. This is not surprising, given the change in revenue over time described earlier. The two hospital dummy variables jointly explained 9% of the revenue variation. These results imply that a dominant proportion of the revenue variation among years and hospitals can be explained by factors related to time and individual hospital characteristics. Although bonus type mattered, it could explain only a small portion of the variation.
Factors explaining the variation in hospital cost recovery (n = 50)
Variable | Parameter estimate | F | P | Partial R**2 | Model R**2 |
|---|---|---|---|---|---|
INTERCEP | 50.4365 | 1.58 | 0.2147 | ||
Changyi | -24.1669 | 28.67 | 0.0001 | 0.1880 | 0.1880 |
Zhaoyuan | -19.2626 | 18.93 | 0.0001 | 0.1370 | 0.3250 |
Qixia | -23.7887 | 21.40 | 0.0001 | 0.1486 | 0.4736 |
Liangshan | -9.9650 | 5.87 | 0.0196 | 0.0818 | 0.5554 |
Bonus type | 2.1861 | 6.38 | 0.0129 | 0.0306 | 0.5860 |
Year | 0.6534 | 2.34 | 0.1336 | 0.0224 | 0.6084 |
DEA score (not selected at p = 0.15 level) | |||||
Unnecessary care (not selected at p = 0.15 level) |
Factors explaining the variation in unnecessary care (n = 50)
_Variable | Parameter estimate | F | P | PartialR**2 | ModelR**2 |
|---|---|---|---|---|---|
INTERCEP | 79.7257 | 2298.21 | 0.0001 | ||
Liangshan | -5.3433 | 13.05 | 0.0007 | 0.1629 | 0.1629 |
Zhaoyuan | -3.6315 | 5.52 | 0.0232 | 0.1161 | 0.2790 |
Bonus type | 1.0492 | 4.04 | 0.0582 | 0.0582 | 0.3372 |
Year (not selected at p = 0.15 level) | |||||
DEA score (not selected at p = 0.15 level) |
Factors explaining the variation in hospital productivity (n = 50)
Variable | Parameter estimate | F | P | Partial R**2 | ModelR**2 |
|---|---|---|---|---|---|
INTERCEP | -55.8719 | 1.08 | 0.3038 | ||
Year | -0.7421 | 2.89 | 0.0959 | 0.1075 | 0.1075 |
Unnecessary care | 0.7010 | 4.10 | 0.0489 | 0.0859 | 0.1934 |
Zhaoyuan | 14.6042 | 11.64 | 0.0014 | 0.0930 | 0.2864 |
Liangshan | 6.2018 | 2.18 | 0.1468 | 0.0337 | 0.3201 |
Changyi | 15.4109 | 12.83 | 0.0008 | 0.0321 | 0.3522 |
Bonus type (not selected at p = 0.15 level) |
Discussion
Given the absence of computerized information systems, this study was constrained by what data could feasibly be collected by hand. In particular this limited the study of unnecessary care, which was extremely time-consuming. If inpatient records had covered more years and more hospital years had been employed in the regression analyses, the factors that were not significant might have been statistically significant, and the goodness of fit of the models might have improved. Moreover, only two tracer conditions were studied, and only inpatient care was assessed. These conditions allow for only a limited degree of overprovision, especially in terms of lab tests and drugs, and so are likely to have underestimated the amount of unnecessary care.
Productivity assessment, for both unidimensional ratio analysis and DEA, had two major shortcomings: changes in the quality of care (other than the component of unnecessary care) were ignored, and changes in case mix were not adjusted for. Over time it is likely that the quality of care improved, and that case mix changed; thus this study is likely to have exaggerated the degree to which productivity declined over time. However, these points do not necessarily affect the finding that there was a lack of a statistically significant relationship between bonus type and hospital productivity. It is possible that hospital expansion and increased numbers of staff per hospital may have obscured any increase in quantity stimulated by the bonus payment.
The effect of bonus payment is likely to depend on both the type and the amount of bonus. However, data on the amount of bonus was a sensitive question, and panel hospitals either refused to provide data or provided data that were not considered reliable. In a related hospital census survey [18], it was found that there was no statistically significant difference in the average amount of bonus per doctor across the types of bonus. However, the variation of bonus payment among hospital doctors increased with the progression of bonus types. These findings suggest that exclusion of bonus amount in the analysis may not have introduced much error, because the average amount did not vary much, and it was the way in which the bonus was distributed that mattered.
In the analyses of individual hospitals and of trends, it was found that for some hospitals, the changes in indicators happened in the year of switch and for others the following year. There are two possible reasons. First, when hospitals responded to the bonus switch would depend on whether the bonus switch happened early or late in the year. Second, the speed of effects would also depend on how hospitals responded. Some may have responded quickly by admitting more patients, providing more existing services and prescribing more and costlier drugs. Others may have had to wait for the purchase of equipment (e.g. CT scanner) or the training of personnel (e.g. for open-heart surgery).
It was clear from the analysis that the increase in hospital cost recovery was not a result of improvement in hospital productivity, since between 1978 and 1997, cost recovery increased from 71% to 96% and the DEA efficiency score decreased from 97% to 73%. Apart from the increase in the proportion of unnecessary expenditure and the bonus system changes, there are at least four additional factors that may have affected the increase in hospital cost recovery.
First, over the previous 20 years the Chinese government had been raising medical care prices. Although these on average were set at about 50% of total cost [19], prices were higher relative to their cost than 10 years previously.
Second, due to the liberalization of the pharmaceutical market, the prices of drugs had increased considerably, doubling from 1980 to 1990 [8]. This benefited hospitals, because they were allowed to sell drugs at a 20% mark-up.
Third, the development of new technologies encouraged the introduction of new treatments and drugs that usually had much higher regulated prices than traditional treatments and drugs. For example, before 1980, imported drugs accounted for less than 1% of the Chinese drug market, while by 1993 the sale of imported drugs made up 30%–55% of the market in major cities such as Beijing and Shanghai [20]. Before 1980 there was no CT or MRI in China, while by 1995, CT scanners had became very popular in county hospitals and MRI could be found in any city at and above the prefecture level. Because the prices of high technology services could be set above cost, and the prices for the new imported drugs were 5 to 10 times the prices of the traditional and domestic drugs, hospitals obtained much more profit from using these services and drugs.
Finally, government budget reform increased the financial accountability of public hospitals. Reducing waste and saving costs became a major management concern, helping to improve hospital cost recovery. However, this study suggests that hospital characteristics explained around 55% of the variation in hospital cost recovery, implying that hospital management capacity and ability to control cost varied a great deal.
Between 1978 and 1997, the visits/admission ratio and admissions/operation ratio went down. The analysis showed that a bonus switch from one with a weaker economic incentive to one with a stronger incentive was one of the factors explaining the decreases in the visits/admission ratio and in the admissions/operation ratio, suggesting there must be other factors affecting these ratios. The number of visits to county hospitals was increasing until around the middle of the 1980s, and then started falling. Beginning at the end of the 1970s, rural economic reform brought about a rapid increase in peasants' income, which could have encouraged an increased demand for health care [21]. This may have been felt particularly at higher-level health institutions, such as county hospitals, because of the collapse of the rural Cooperative Medical System and the decrease in the number of rural doctors after the rural economic reform [22]. However, the increase in the number of rural doctors after the mid-1980s, when rural private practice was permitted, may have pulled patients back from county hospitals. In addition, the increase at that time in the number of county level health institutions, such as stations of maternal and child health and hospitals of Chinese traditional medicine, and the increase in medical prices, would have decreased the demand for county hospital care.
It is difficult to explain fully the steady increase in the number of admissions and the number of operations. Since inpatients can be admitted only through the outpatient department and only inpatients can be operated on, it is obvious that the hospitals admitted more and more from among the outpatients and performed more and more operations for the inpatients. There are several possible reasons for this. First, the case mix may have changed so that more patients needed to be admitted and operated on. Second, the development of technology and changes in medical criteria for admissions and operations may have led to more patients' being admitted and operated on. Third, the increase in the numbers of beds and doctors may have permitted needed admissions and operations that had not been possible before due to lack of inputs. Finally, related to the major hypothesis of this research, the changes in doctor payment system may have motivated staff to provide more unnecessary admissions and surgical operations. The study has shown that a bonus switch appeared to bring about an increase in the visits/admission ratio, but case notes did not permit a judgement as to whether an admission was necessary or unnecessary.
Although the DEA efficiency score decreased when panel hospitals switched from non-bonus to flat bonus, this does not mean that the bonus switch helped to decrease hospital productivity. This is, first, because the DEA efficiency score was generally decreasing over time; and second, because in two of the three hospitals (Liangshan and Changyi), the bonus switch appears to have helped to slow down the rate of decrease in the DEA efficiency score.
Conclusions and policy implications
Based on these analyses, we can draw several conclusions. First, there was a steady increase in hospital revenue, and bonus type was a significant factor explaining its variation across hospitals and years.
Second, a considerable proportion of unnecessary expenditure out of total expenditure was identified, and there was a relationship between the bonus system and unnecessary care. Analyses showed that the bonus system was positively correlated with the unnecessary care indicator, implying that the higher the expected incentive of the bonus system, the higher the proportion of unnecessary expenditure.
Third, although hospital productivity decreased over time, a bonus switch from flat bonus to revenue-related bonus appeared to increase hospital productivity in the year of the switch. A bonus switch from non-bonus to flat bonus was not similarly able to reverse the trend of hospital productivity, but it seemed that the rate of decrease in hospital productivity was slowed down by a bonus switch.
Fourth, hospital cost recovery increased over time. The study suggests that the bonus switch brought about an increase in cost recovery and that the bonus system was positively correlated with hospital cost recovery.
Last and in general, the research suggests that the bonus change over time contributed significantly to the increase in hospital service revenue and hospital cost recovery. The increase in unnecessary care and increase in the number of admissions out of the existing number of outpatients, with the bonus system switching from one with a weaker incentive to one with a stronger incentive, suggests that the improvement in hospital cost recovery was achieved at least in part through the provision of more unnecessary care and drugs and through admitting more patients.
There are two policy implications from this study. First, there is little evidence that the performance-related pay system as designed by Chinese public hospitals is socially desirable. It could improve hospital financial sustainability, but did not necessarily lead to improvements in efficiency from a social perspective. The key barrier to achieving the social objectives of performance-related pay was the inappropriate link (whether direct or indirect) between bonus payment and hospital revenue. Hospital bonus distribution should be based on doctor performance measured by indicators that are in line with the desired overall performance of the health care system.
Second, reforms in various countries are characterized by increased exposure of public hospitals to financial risk, in order to increase financial accountability, efficiency and productivity. However there is a risk of encouraging revenue maximization and rent-seeking. Chinese experiences show that when increasing public hospital autonomy, hospitals should be monitored closely by the government, and regulations applied to limit opportunistic behaviour. Otherwise, the containment of government financing to public facilities may result in an increase in the provision of unnecessary care, an increase in health costs to society and a waste in social resources.
Declarations
Acknowledgements
This study was funded by support from the UNDP/World Bank/WHO Special Programme for Research and Training in Tropical Diseases, and from the UK Department for International Development (DFID). DFID supports policies, programmes and projects to promote international development and provided funds for this study as part of that objective, but the views and opinions expressed are those of the authors alone. We are grateful for advice on data analysis from Dr Lilani Kumaranayake and for her comments on an earlier draft.
Authors’ Affiliations
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